Brianna Green
Green Sea,SC
Summary
Adaptable professional experienced in navigating change and learning quickly in new environments. Demonstrated strong work ethic and effective communication skills while contributing to team goals. Committed to continuous learning and enhancing organizational success.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Claims Processor / Insurance Specialist
BlueCross BlueShield
09.2024 - Current
- Process and review medical and insurance claims while ensuring compliance with healthcare policies and procedures.
- Verify eligibility, benefits, and supporting documentation with accuracy.
- Maintained accurate documentation and updated multiple systems with claim information to ensure seamless processing.
- Research and resolve claim discrepancies while collaborating with internal departments.
- Managed claims processing tasks remotely, ensuring timely and efficient completion.
- Prioritized competing workloads to consistently meet productivity and quality goals.
- Recognized as a top-performing agent for customer service and productivity.
Floor Support Supervisor / Customer Service Representative
Convergent
03.2021 - 09.2024
- Coached team members while tracking performance metrics to ensure consistent service quality.
- Supported agents on the floor and resolved escalated issues to enhance customer satisfaction.
- Ensured high service quality in a fast-paced remote environment through effective team collaboration.
- Executed daily responsibilities from home office
Customer Service Representative
SITEL
11.2020 - 01.2021
- Handled inbound calls for SITEL contact center customers.
- Provided customer support and resolved account inquiries, ensuring adherence to quality standards.
- Resolved billing inquiries using company knowledge base and account systems.
- Documented customer interactions in CRM records.
- Managed multiple tasks efficiently in a remote setting. in a remote setting
Customer Service Representative
Blackboard
07.2020 - 11.2020
- Delivered chat-based technical support for students and staff, resolving issues promptly to enhance user experience.
- Provided remote chat support to assist users with technical issues.
- Assisted customers with account, billing, and order questions.
Phlebotomist
McLeod Health Hospital
03.2020 - 06.2020
- Collected venous and capillary specimens for McLeod Health Hospital patients
- Labeled blood samples and prepared specimens for laboratory processing
- Verified patient identity using two identifiers before specimen collection
- Collected specimens and maintained patient records to ensure accurate documentation and support patient care.
Education
Associate of Applied Science -
Campus .edu
Los Angeles, CA 05.2025 - 10.2026
Certification - Phlebotomy
Professional Medical Training Center
Conway , SC 01.2019 - 06.2019
Academic Diploma -
Loris High School
Loris, SC 06.2007 - 01.2011
Skills
- Claims processing
- Healthcare operations
- Compliance
- HIPAA
- Document management
- Database management
- Data entry
- Microsoft Office
- Cross-department collaboration
- Problem solving
- Organization
- Customer service
Timeline
Associate of Applied Science -
Campus .edu
05.2025 - 10.2026
Claims Processor / Insurance Specialist
BlueCross BlueShield
09.2024 - Current
Floor Support Supervisor / Customer Service Representative
Convergent
03.2021 - 09.2024
Customer Service Representative
SITEL
11.2020 - 01.2021
Customer Service Representative
Blackboard
07.2020 - 11.2020
Phlebotomist
McLeod Health Hospital
03.2020 - 06.2020
Certification - Phlebotomy
Professional Medical Training Center
01.2019 - 06.2019
Academic Diploma -
Loris High School
06.2007 - 01.2011