Brianna Groves
Gays,IL
Summary
Accomplished Restaurant Manager with a proven track record at Denny's Restaurants Franchise Association, excelling in team management and customer engagement. Demonstrated ability to enhance service quality and efficiency, significantly improving customer satisfaction. Skilled in inventory control and adept at fostering positive customer relationships, ensuring regulatory compliance and a harmonious work environment.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Denny's Restaurants Franchise Association
05.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Buffalo Wild Wings
01.2011 - 12.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Will Be An Associate's - Nursing
Lake Land College
Mattoon, ILHighschool Diploma - General
Windsor Jr/Sr Highscool
Windsor, IL05.2010
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Customer-oriented
- Complaint resolution
- Regulatory compliance
- Stable work history
Timeline
Restaurant Manager
Denny's Restaurants Franchise Association
05.2016 - Current
Server
Buffalo Wild Wings
01.2011 - 12.2014
Will Be An Associate's - Nursing
Lake Land College
Highschool Diploma - General
Windsor Jr/Sr Highscool
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