BRIANNA GUATTARI
Cherry Hill,NJ
Overview
6
6
years of professional experience
Work History
Interior Design Consultant and Sales
California Closets
11.2022 - Current
- Collaborated with clients and stakeholders to identify design needs, develop concepts, and produce high-quality visuals for presentations
- Met with clients to determine design vision and deliverable timeframes
- Created two-dimensional concept layouts or three-dimensional mock-ups using Auto CAD
- Developed creative solutions to meet the needs of diverse clientele while staying within budgetary constraints
- Upheld current design trends and industry best practices when creating designs
- Attended trade shows, conferences and seminars related to interior design trends and products
- Developed a connection with clients by maintaining the role of lead project manager through initial introduction to installation.
Home Designer Specialist
The Container Store
11.2020 - 11.2022
- Brings in over 1 million dollars to the store annually
- Manages and maintains multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up with consistent and concise communication to customers and others
- Designs and sells complete, functional and aesthetically appealing solutions
- Develops clientele through networking and referrals, as well as leads generated within the store
- Plans and executes strategies for closing sales and meeting goals
- Collaborates and communicates with the customer to design and present projects and customized plans in a clear and professional manner
- Closes sales efficiently, builds repeat and referral business
- Collaborates, partners and maintains consistent communication with Store Leadership, Store Employees and corporate partners to seamlessly complete projects
- From inquiry to installation to achieve personal sales goals and other goals
- As a brand ambassador, enthusiastically drives motivates and supports all company initiatives by modeling and coaching professional and productive behaviors with store employees to achieve store and other goals
- Remains current with The Container Store training, selling, product knowledge, promotions, processes and philosophies when interacting with customers, SD, store employees and Installation
- Proficiently and consistently uses company tools and email.
Employee Navigator Specialist
Hardenbergh
04.2018 - 03.2020
- Act as a liaison and first point of contact between Employee Navigator, and our customers assisting with issue resolution to deliver a smooth integration experience
- Provide expertise and guidance to customers at key moments in their relationship with Employee Navigator by responding to requests submitted through a team queue
- Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency
- Identify and document recurring trends as reported by our customers
- Advocate internally on behalf of our integrated partners to continuously enhance the client experience and our product capabilities
- Stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience
- Maintain client documentation as needed to scale operations
- Identify, test, and report system issues through proper channels
- Become a subject matter expert in a new and growing part of the business.
Education
Graphic Design
Wilmington University
Associate Of Business Administration -
Camden County College
Skills
- Salesforce
- Customer Service
- Communication
- AutoCAD
- Adobe InDesign
- Legacy
- Employee Navigator
- Project Management
- Interior Design Consultant and Sales
Timeline
Interior Design Consultant and Sales
California Closets
11.2022 - Current
Home Designer Specialist
The Container Store
11.2020 - 11.2022
Employee Navigator Specialist
Hardenbergh
04.2018 - 03.2020
Graphic Design
Wilmington University
Associate Of Business Administration -
Camden County College