Brianna Guerra
McAllen,TX
Summary
As a motivated worker seeking a multitasking role in a call center ambiance, I'm eager to engage with customers & clients, quickly resolve their issue with proper, timer, and respectable service, as well as apply de-escalation skills into a fast paced environment career.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Daycare Teacher
Rhema’s Learning Center
01.2025 - 06.2025
- Maintained a safe and nurturing environment adhering to health and safety regulations.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Associate
PLAY STREET MUSEUM
05.2024 - 12.2024
- Monitored daily playtime sessions to ensure compliance with museum guidelines, enforcing rules to maintain a secure environment for children.
- Set up, maintain, and periodically rotate interactive exhibits such as the Discovery Rug and the art exploration station. Ensure all exhibits are in proper working condition and free from hazards
- Facilitated family check-in process, ensuring a warm and informative reception. upon arrival, manage reservations efficiently, and offer detailed information about current exhibits and activities. Address any questions or concerns promptly and professionally.
- Greet families upon arrival, manage reservations efficiently, and offer detailed information about current exhibits and activities. Address any questions or concerns promptly and professionally.
- Assist in organizing and executing special weekend events, such as pottery painting, dino digs, and space exploration. Ensure all activities comply with safety standards and provide clear instructions to participants.
- Oversee sensory play zones, including the custom slime lab, ensuring they are clean, safe, and well-stocked. Prepare sensory kits for families to take home, following safety protocols for packaging and distribution
- Regularly inspect all play areas and exhibits for potential safety hazards. Clean and sanitize toys, equipment, and surfaces frequently to maintain a hygienic environment.
American Sign Language Interpreter
SOUTH TEXAS INTERPRETERS FOR THE DEAF
01.2023 - 04.2024
- Facilitating professional and civil communication by providing clear and accurate interpretation between individuals who use American Sign Language and those who communicate verbally
- Demonstrate cultural competence by navigating cultural nuances and maintain sensitivity to cultural differences during interpretation
- Remain knowledgeable and adhere to the ethical standards and guidelines set forth by Federal, State, local law
- Conduct thorough pre-interpreting preparation, including research on subject matter, terminology, and any specialized vocabulary.
- Adapt communication style and signs to match the needs and preferences of diverse clients
- Maintain impartiality and neutrality while interpreting, avoiding personal opinions or biases
- Uphold strict confidentiality standards to protect the privacy of individuals involved
- Manage time effectively to meet the demands of multiple assignments, ensuring punctuality and completion
- Provided excellent customer service by fostering positive interactions and addressing client needs professionally
Retail Associate
NATIONAL BUTTERFLY CENTER
11.2020 - 11.2022
- Provide exceptional customer service by assisting visitors, answering inquiries, and offering information about butterfly and wildlife conservation initiatives
- Demonstrate in-depth knowledge of wildlife-related products, educational materials, and merchandise offered by the organization
- Monitor and manage inventory levels, restocking shelves as needed and conducting regular inventory checks
- Explain and encourage customers to enroll in membership programs, emphasizing the benefits and contributions to wildlife conservation
- Assist in organizing and executing special events or promotions related to wildlife conservation, both within the retail space and at external locations
- Collaborate and coordinate with local law enforcement agencies to implement safety measures, ensuring a secure environment for both customers and staff
- Adhere to organizational policies, procedures, and ethical standards in all aspects of retail operations
- Maintain accurate records of sales transactions, customer interactions, and inventory levels
Education
Associate of Applied Science - Sign Language Interpreter
SOUTH TEXAS COLLEGE
McAllen, Tx12.2022
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- Fluent in English, American Sign Language
- Communications
- Former CNA certification (2018 - 2020)
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Daycare Teacher
Rhema’s Learning Center
01.2025 - 06.2025
Associate
PLAY STREET MUSEUM
05.2024 - 12.2024
American Sign Language Interpreter
SOUTH TEXAS INTERPRETERS FOR THE DEAF
01.2023 - 04.2024
Retail Associate
NATIONAL BUTTERFLY CENTER
11.2020 - 11.2022
Associate of Applied Science - Sign Language Interpreter
SOUTH TEXAS COLLEGE