Brianna Gurnee
Los Angeles,CA
Summary
Friendly, driven, and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors! Makes quick and quality customer service and business decisions within fast-paced, high-volume environment. I pride my self as a people enthusiast and prioritize empathy
Overview
11
11
years of professional experience
Work History
Server
Cheesecake Factory
Chula Vista, CA
09.2021 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Took orders, and provided refills for guests
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Showed enthusiasm and knowledge about new products and special promotions
- Followed alcohol awareness procedures to prevent guest intoxication
- Used POS system to accurately input orders and process payments
- Handled multiple tables simultaneously with high service quality
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Upheld high sanitation and safety standards while delivering and serving food
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals
- Engaged customers in friendly conversation to build connections and increase satisfaction
Server
Nolita Hall
San Diego, California
02.2023 - 05.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upscale dining
Shift Leader
Luna Grill
Chula Vista, CA
12.2019 - 07.2021
- Started off as a busser and moved my way up to management!
- Greeted customers to take food orders and provide menu information
- Carried out opening and closing procedures to supervisor's standard
- Adapted to restaurant operational needs at peak times
- Kept fast pace in cook-to-order food production environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Managed operations during shift, with total awareness of activities of employees and customers
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Monitored team performance and appearance to verify compliance with service and uniform standards
- Enforced compliance with prescribed health and safety guidelines to reduce infectious spread among staff and customers
- Prepared shift reports, keeping management informed of daily operations
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Accessed financial information and completed weekly sales and labor reports to inform management
Crew Member
Cold Stone Creamery
Chula Vista, CA
01.2017 - 12.2017
- Delivered fast, friendly service with knowledgeable support for wide-ranging questions about ice cream options
- Memorized customer orders and made correct ice cream dishes
- Learned menu items and cake recipes and made orders quickly from memory
- Anticipated and understood customer needs and exceeded expectations for quality and speed of service
- Communicated appropriately with fellow team members to serve customers and achieve daily objectives
- Prepared standardized portions of food to meet presentation and portion standards
- Volunteered to work unpopular shifts in support of team members and business needs
- Complied with food safety and sanitation requirements and regulations
Cooperate Office Assistant, Front Desk, Housekeeping
Narven Enterprises, Inc
San Diego, CA
01.2014 - 02.2017
- Worked as a cooperate office assistant, front desk, and housekeeping
- Greeted guests on arrival and sent luggage to assigned rooms
- Collected credit card information for transactions and posted charges for customers
- Managed guest reservations and room assignments
- Assisted customers with obtaining available hotel services
- Represented brand and upheld high standards of quality and service
- Provided information and recommendations to guests regarding local attractions, dining options and services
- Completed room cleaning assignments quickly to meet strict schedule demands
- Offered guests above-and-beyond support for room needs, as well as finding amenities and obtaining desired items
- Prepared units for show by performing full cycle of cleaning duties
- Trained new employees regarding office processes and meeting guest needs
- Established and maintained good communications and teamwork with fellow associates and other departments
- Prioritized tasks to maximize staff satisfaction and deliver strong level of customer service
Education
Junior -
Southwestern Community College
Los Angeles 01-2024
Skills
- Server training
- Menu memorization
- High-volume dining
- Upselling
- Food handling
- Safe alcohol service
- Recommendation of menu items
- Process payments
- Order taking
- POS systems
- Product promotion
- Organization
- Problem-solving
- People enthusiast
- Positive
- Driven
Timeline
Server
Nolita Hall
02.2023 - 05.2024
Server
Cheesecake Factory
09.2021 - Current
Shift Leader
Luna Grill
12.2019 - 07.2021
Crew Member
Cold Stone Creamery
01.2017 - 12.2017
Cooperate Office Assistant, Front Desk, Housekeeping
Narven Enterprises, Inc
01.2014 - 02.2017
Junior -
Southwestern Community College