Brianna Hagen
Waukee,IA
Summary
Experience in customer service, scheduling, records management, and quality control. Coordinates cross-department workflows, maintains accurate records, and supports daily operations with analytical problem-solving. Strong communication and attention to detail in fast-paced environments.
Overview
10
10
years of professional experience
Work History
DISPATCH/ADMINISTRATIVE ASSISTANT
Heartland Heating & Cooling
Grimes, IA
01.2025 - Current
- Coordinated service scheduling for Heartland Heating & Cooling customers and technicians.
- Managed calls for heating and cooling service requests and new construction project inquiries.
- Prepared work orders for installation, repair, and maintenance crews.
- Processed invoices, payments, and customer account records.
- Managed database systems containing customer contact information.
- Maintained filing systems for job records, permits, and warranty documents.
- Supported Heartland Heating & Cooling team with daily administrative tasks.
DETAIL COORDINATOR
Willis Automotive
Clive, IA
07.2022 - 10.2024
- Dispatched all detailing work throughout multiple technicians. Keeping track of all work using various programs such as Excel, DealerFX, and CDK Global.
- Managed vehicle detailing schedules, ensuring timely completion. Implemented quality control measures, reducing customer complaints and improving satisfaction rates.
- Coordinated with sales and service departments to prioritize detailing tasks. Fostered a team-oriented environment that improved communication and work output.
- Bridged communication gaps between departments, optimizing workflow and resource allocation. Cultivated strong interdepartmental relationships for seamless operations.
- Streamlined detailing workflow, reducing turnaround time and boosting customer satisfaction.
GUEST SERVICE REPRESENTATIVE
Willis Automotive
Clive, IA
04.2022 - 07.2022
- Responded to customer inquiries and service requests via email or phone in a professional and courteous manner.
- Worked seamlessly with various departments to address guest needs promptly. Facilitated effective communication between guests and management.
- Streamlined guest communication, enhancing interdepartmental collaboration for swift issue resolution and improved service delivery.
- Meticulously managed reservations, ensuring accuracy and preventing overbooking. Maintained up-to-date guest records for personalized service.
- Developed proactive solutions for guest issues, anticipating needs and implementing strategies that significantly improved guest experiences.
SERVER/BARTENDER
Des Moines Golf & Country Club
West Des Moines, IA
08.2020 - 04.2022
- Delivered exceptional service, enhancing guest experiences. Managed high-volume orders efficiently, contributing to increased customer satisfaction.
- Maintained bar inventory and ensured compliance with food safety regulations, maintaining a clean and organized workspace.
- Collaborated with kitchen staff to expedite orders and enhance service flow. Fostered a positive team environment, improving overall service quality and operational efficiency.
- Resolved guest concerns promptly and adapted service style to meet diverse guest preferences, ensuring personalized experiences.
BRA FIT EXPERT
Victoria's Secret
Omaha, NE
07.2019 - 03.2020
- Studied weekly sales numbers, in turn becoming a lead sales associate throughout the store.
- Ran cash wrap and POS system as well as put away all go backs of various product.
- Delivered exceptional bra fitting experiences, enhancing customer satisfaction and driving repeat business. Cultivated strong product knowledge to provide tailored recommendations.
- Empowered customers with body-positive guidance, fostering confidence and loyalty. Collaborated with the team to create welcoming, inclusive shopping environment.
- Maintained inventory records, ensuring optimal stock levels. Conducted thorough fit assessments, minimizing returns and maximizing customer satisfaction.
DATA ENTRY
Springer Appraisal
Waukee, IA
06.2016 - 02.2019
- Extracted and integrated critical data from diverse online sources into comprehensive appraisal reports.
- Meticulously entered and verified complex appraisal data, maintaining high standards of precision.
- Was responsible for completing my sections of all reports by specific due dates.
- Consistently met tight deadlines for report completion, maintaining high standards of accuracy. Managed high-volume data input while ensuring meticulous attention to detail.
Education
HIGH SCHOOL DIPLOMA -
Waukee High School
Waukee, IA05-2014
Des Moines Area Community College
West Des Moines, IA09-2026
Timeline
DISPATCH/ADMINISTRATIVE ASSISTANT
Heartland Heating & Cooling
01.2025 - Current
DETAIL COORDINATOR
Willis Automotive
07.2022 - 10.2024
GUEST SERVICE REPRESENTATIVE
Willis Automotive
04.2022 - 07.2022
SERVER/BARTENDER
Des Moines Golf & Country Club
08.2020 - 04.2022
BRA FIT EXPERT
Victoria's Secret
07.2019 - 03.2020
DATA ENTRY
Springer Appraisal
06.2016 - 02.2019
HIGH SCHOOL DIPLOMA -
Waukee High School
Des Moines Area Community College