BRIANNA HARRIS
Sacramento,CA
Summary
Experienced and highly skilled in resolving complex member inquiries and claims, with a strong ability to communicate effectively and manage medical records. Expertise in analyzing program eligibility and coordinating care services, complemented by a keen attention to detail and problem-solving capabilities. Proven track record of enhancing customer satisfaction through ecient operations and relationship building.
Overview
12
12
years of professional experience
Work History
NURSING UNIT SECRETARY
Sacramento Rehabilitation Hospital
Sacramento
01.2026 - Current
- Coordinated patient admissions and discharges, ensuring
- Accurate documentation and timely processing.
NURSING UNIT SECRETARY
Sacramento General Hospital
Sacramento
01.2026 - Current
- Coordinated patient admissions and discharges, ensuring accurate documentation and timely processing.
- Managed communication between nursing staff, physicians, and patients to enhance care delivery for all patients.
- Utilized electronic health records to update patient healthcare providers to optimize workflow efficiency.
- Utilized electronic health records to update patient healthcare providers to optimize workflow efficiency.
- Demonstrates general computer skills including data entry, word processing, email, and record management.
- Maintains high level interpersonal communication skills.
- Effective written and verbal communication skills.
- Must have high level interpersonal communication skills.
- Ability to maintain proper levels of confidentiality.
- Ability to work closely and productively with others.
- Ability to work on issues of a sensitive nature.
CORRESPONDENCE PHONE SUPPORT - INTERMEDIATE
Blue Shield of
Rancho Cordova, USA
01.2025 - 01.2026
DISABILITY CLAIMS ANALYST
Insurance and Benefits Trust of PORAC
Sacramento, USA
03.2022 - 12.2024
EMR ASSOCIATE
Dignity Health
Rancho Cordova, USA
12.2021 - 03.2023
MEDICAL OFFICE RECEPTIONIST
Dignity Health
Carmichael, USA
11.2020 - 12.2021
PATIENT SERVICE REPRESENTATIVE
Heathnow Administrative Services
Rancho Cordova, USA
08.2018 - 11.2020
MEDICAL DOCUMENTATION REVIEWER/CLAIMS REPRESENTATIVE
Health Net Federal Services
Rancho Cordova, USA
06.2015 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
Covered California
Sacramento, USA
12.2014 - 05.2015
Education
PATIENT SERVICE REPRESENTATIVE CERTIFICATE -
Pima Medical Institue
05-2019
MAKEUP ARTISTRY CERTIFICATE -
Pinky Rose Makeup Academy
05-2014
ASSOCIATES OF SCIENCE - DIAGNOSTIC MEDICAL SONOGRAPHY
Cosumnes River College
HIGH SCHOOL DIPLOMA -
John F Kennedy Highschool
Skills
- Communication
- Appointment Scheduling
- Electronic Health Record Systems
- Data Entry
- Word Processing
- Email Management
- Record Management
- Organizational Skills
- Time Management
- Written Communication
- Verbal Communication
- Interpersonal Skills
- Quality Standards
- Confidentiality
- Collaboration
- Problem Solving
- Member Eligibility Resolution
- Correspondence Composition
- Membership Coordination
- Inventory Management
- Claims Review
- Member Education
- Quality Improvement
- Program Analysis
- Wellness Plan Engagement
- Pharmacy Benefit Resolution
- Prescription Benefit Coverage
- Prior Authorization Management
- Appeal Assistance
- Managed Care Knowledge
- HMO Knowledge
- PPO Knowledge
- Medical Group Knowledge
- Provider Network Knowledge
- Policy Feedback
- Record Keeping
- Training Participation
- Discrepancy Investigation
- Record Retrieval Assistance
Notes
- The resume text contains inconsistent/unclear date fragments (e.g., '2026 Present' and 'Jun 2030' for an education entry). Dates were converted where explicit month/year were present; otherwise fields are left blank.
- The 'CUSTOMER SERVICE REPRESENTATIVE' role under Covered California includes no explicit start/end dates in the provided text.
Personal Information
Title: NURSING UNIT SECRETARY
Timeline
NURSING UNIT SECRETARY
Sacramento General Hospital
01.2026 - Current
NURSING UNIT SECRETARY
Sacramento Rehabilitation Hospital
01.2026 - Current
CORRESPONDENCE PHONE SUPPORT - INTERMEDIATE
Blue Shield of
01.2025 - 01.2026
DISABILITY CLAIMS ANALYST
Insurance and Benefits Trust of PORAC
03.2022 - 12.2024
EMR ASSOCIATE
Dignity Health
12.2021 - 03.2023
MEDICAL OFFICE RECEPTIONIST
Dignity Health
11.2020 - 12.2021
PATIENT SERVICE REPRESENTATIVE
Heathnow Administrative Services
08.2018 - 11.2020
MEDICAL DOCUMENTATION REVIEWER/CLAIMS REPRESENTATIVE
Health Net Federal Services
06.2015 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
Covered California
12.2014 - 05.2015
PATIENT SERVICE REPRESENTATIVE CERTIFICATE -
Pima Medical Institue
MAKEUP ARTISTRY CERTIFICATE -
Pinky Rose Makeup Academy
ASSOCIATES OF SCIENCE - DIAGNOSTIC MEDICAL SONOGRAPHY
Cosumnes River College
HIGH SCHOOL DIPLOMA -
John F Kennedy Highschool