Brianna Henderson
Atlanta,United States
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Atlanta Medical Center
Atlanta, GA
09.2010 - 01.2022
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Access Representative
Grady Memorial Hospital
Atlanta, GA
01.2019 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Applied HIPAA privacy and security regulations while handling patient information.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified insurance coverage for services provided by the facility.
- Assisted with registration of participants, including verifying credentials and collecting fees.
Shift Manager
Hooters Inc.
Atlanta, GA
12.2015 - 12.2018
- Directed and led employees and team members on effective operations, methods and procedures.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
Department Manager
Walmart
Atlanta, GA
01.2010 - 12.2015
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Atlanta Public School (FrederickDouglassHighSchool
05.2008
Associate of Science - Health Information Technology
Atlanta Technical College
Atlanta, GASkills
- Team Building
- Team Management
- Staff Training
- Teamwork and Collaboration
- Registration and Admissions
- Multitasking and Organization
- Pre-Admission Requests
- Quality Assurance
- Customer Service
- Registration and Scheduling
- Insurance company knowledgeable
- HIPAA Compliance
- Payment Processing
Timeline
Patient Access Representative
Grady Memorial Hospital
01.2019 - Current
Shift Manager
Hooters Inc.
12.2015 - 12.2018
Patient Access Representative
Atlanta Medical Center
09.2010 - 01.2022
Department Manager
Walmart
01.2010 - 12.2015
High School Diploma -
Atlanta Public School (FrederickDouglassHighSchool
Associate of Science - Health Information Technology
Atlanta Technical College
Similar Profiles
Ranetta BoboRanetta Bobo
Concierge Officer at Atlanta Medical CenterConcierge Officer at Atlanta Medical Center
Techariah KilpatrickTechariah Kilpatrick
Medical Data Entry Specialist at Atlanta Medical CenterMedical Data Entry Specialist at Atlanta Medical Center
Nicole StewartNicole Stewart
Epic Ambulatory Analyst at WellStar Atlanta Medical CenterEpic Ambulatory Analyst at WellStar Atlanta Medical Center