Brianna Hermoso

• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Office Assistant

Teachers Assistant

Helped around in classes and office

• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.