BRIANNA HERNANDEZ
Phoenix,AZ
Summary
Previously a jeweler with a background in sales and customer service. I am a highly adaptable and quick learner, known for being a dependable and dedicated employee. I take pride in my strong work ethic and consistent ability to contribute positively to any team or workplace environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
07.2025 - Current
- Assisted customers in product selection to enhance shopping experience and drive sales.
- Maintained knowledge of current promotions and policies to provide accurate information to customers.
- Processed transactions efficiently, ensuring accurate cash handling and customer receipts.
- Collaborated with team members to restock shelves and organize merchandise displays effectively.
Sales Representative
Berkshire Hathaway Midway Chevy
01.2025 - 05.2025
- Consistently brought in new leads and customers.
- Conducted vehicle demonstration to educate and aid customers into choosing the best fitting vehicle based on their needs and budget.
- Developed extensive knowledge of automotive features as well as financing and leasing options to assist customers based on their needs.
- Experience in negotiating deals and closing sales in a fast-paced setting.
- Worked collaboratively with a team to enhance dealership performance and client satisfaction.
- Utilized CRM software to track sales, follow up on leads, and manage client relationships.
- Conducted market research to identify potential customers, understand competitors, and improve sales strategies.
- Made over 110 calls a day
Bench Jeweler
Night Rider Jewelry
11.2024 - 01.2025
- Followed repetitive assembly procedures.
- Collaborated with other jewelers to complete complex jewelry.
- Practiced detailed jewelry making techniques and craftsmanship.
- Experience in working with CAD printed pieces and cleaning up deep print lines.
- Daily work consisted of various jewelry making techniques such as laser welding, soldering, sanding, and polishing.
- Consistently hit production report requirements.
Jeweler Apprentice
Jared
07.2023 - 11.2024
- Gained knowledge of different gemstones and their upkeep.
- Collaborated with team members to meet production deadlines.
- Learned a variety of stone setting and precious metalworking techniques.
- Checked in, tagged, and photographed all pieces that came into our shop.
- Sorted and attached all parts necessary for majority of job repairs
- Polished, rhodium dipped, and quality controlled all jobs that were worked on in the shop.
- Packaged and shipped all job repairs back to sister stores (Kay, Zales, and occasionally other Jared’s).
- Repaired jewelry for a high-volume luxury retail store.
- Utilized precision tools and equipment to accurately measure and craft jewelry pieces.
- Demonstrated attention to detail and craftsmanship on all jewelry repairs.
- Trained incoming apprentices to take over my role.
- Developed and implemented quality control procedures to ensure client satisfaction.
- Handled chemicals and equipment according to safety protocols and guidelines as well as using proper PPE
- Performed proficiently as a c grade jeweler.
Cashier
Goodwill
09.2022 - 05.2023
- Managed the cash register and processed customer transactions in a high-volume retail environment.
- Provided excellent customer service by answering inquiries and resolving issues professionally.
- Accurately counted and balanced the cash drawer at the beginning and end of each shift.
- Maintained a clean and organized work station to enhance customer experience.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
Education
Degree - Buissness
Gateway Community College
Phoenix, ArizonaGSI Certification - undefined
Gemological Science International
06.2024
High School Diploma - undefined
North High
Phoenix, Arizona07.2022
Skills
- Strong attention to details
- Multi-tasking in a busy environment
- Active listening
- Time management
- Store maintenance
- Product knowledge
- Teamwork and collaboration
- Customer service
Timeline
Sales Associate
Tommy Hilfiger
07.2025 - Current
Sales Representative
Berkshire Hathaway Midway Chevy
01.2025 - 05.2025
Bench Jeweler
Night Rider Jewelry
11.2024 - 01.2025
Jeweler Apprentice
Jared
07.2023 - 11.2024
Cashier
Goodwill
09.2022 - 05.2023
GSI Certification - undefined
Gemological Science International
High School Diploma - undefined
North High
Degree - Buissness
Gateway Community College
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