Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Herndon

Mounds

Summary

Highly motivated employee with a desire to help others. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am always striving to be more like Jesus, looking for growth opportunities, and maintaining a positive outlook on life.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bill Knight Ford
07.2023 - Current
  • Managed customer inquiries through phone, email, and in-person communication.
  • Coordinated service appointments and vehicle maintenance with the service department.
  • Resolved customer complaints efficiently while maintaining a positive experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Trained new team members and covered shifts as needed.

Lot Porter

Bill Knight Ford
08.2024 - 02.2025
  • Operated vehicles as needed to move cars around the lot or transport customers.

Service Advisor

Bill Knight Ford
02.2024 - 08.2024
  • Assisted customers with service inquiries and vehicle maintenance needs.
  • Communicated effectively with technicians to relay customer concerns and requirements.
  • Provided detailed explanations of service recommendations to customers.
  • Handled customer complaints and resolved issues professionally and promptly.
  • Upsold additional products or services when appropriate.

Hostess

Mamadous
03.2022 - 09.2022
  • Greeted and seated guests promptly upon arrival at Mamadous.
  • Maintained cleanliness and organization of the hostess stand and dining area.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Server/Hostess

IHOP
08.2021 - 12.2021
  • Provided attentive service to guests in a fast-paced dining environment.
  • Managed multiple tables efficiently while ensuring guest satisfaction and comfort.
  • Maintained cleanliness and organization of dining area throughout shifts.

Shift Lead

Cheezies Pizza
02.2021 - 06.2021
  • Trained new staff.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.

Education

High school diploma -

Liberty mounds public school
Mounds, OK
07.2025

Skills

  • Empathy and patience
  • Active listening
  • Appointment scheduling
  • Time management
  • Effective communication
  • Problem solving
  • Multitasking and organization
  • Product sales
  • Shift management
  • Computer skills
  • Customer service skills

Timeline

Lot Porter

Bill Knight Ford
08.2024 - 02.2025

Service Advisor

Bill Knight Ford
02.2024 - 08.2024

Customer Service Representative

Bill Knight Ford
07.2023 - Current

Hostess

Mamadous
03.2022 - 09.2022

Server/Hostess

IHOP
08.2021 - 12.2021

Shift Lead

Cheezies Pizza
02.2021 - 06.2021

High school diploma -

Liberty mounds public school