BRIA'NNA HOFFMAN
Wyoming
Summary
Detail-oriented professional with 10+ years of customer service experience and 5 years of leasing and administrative expertise. Experienced in applicant screening, documentation processing, rent management, and resident communication. Demonstrates strong time management and organizational skills, with the ability to prioritize competing deadlines in fast-paced environments. Recognized for accuracy, problem-solving abilities, adaptability, and maintaining professionalism while delivering exceptional resident experiences and supporting efficient property operations.
Overview
10
10
years of professional experience
Work History
LEASING CONSULTANT
COTTONWOOD FOREST APARTMENTS
Jenison
12.2022 - Current
- Perform full-cycle leasing duties including prospect follow-up, tours, and application processing.
- Conduct background checks, credit screenings, and income verification.
- Prepare and execute lease agreements and renewals.
- Manage rent collection, deposits, and application fees.
- Coordinate with maintenance to resolve service requests.
- Maintain compliance with company policies and occupancy goals.
LEASING CONSULTANT
BROOKMEADOW APARTMENTS
Grandville
11.2022 - 12.2022
- Performing Background Checks, Credit Checks And Other Responsibilities To See If Prospective Renters Are Qualified.
- Handles Client Service Requests And Corresponds With Maintenance Personnel to take care of all requests Before New Tenants Move In.
- Handling The Collection Of Rent Payments, Security Deposits And Application Fees.
- Express Employment Professionals
LEASING CONSULTANT
WATERCHASE APARTMENTS
Wyoming
06.2022 - 11.2022
- Meeting Potential Renters And Guiding Them On Tours Of Available Units.
- Following Up On Leads For Potential Renters.
- Preparing Leasing Documents For Potential Renters Using Property Standards And Regulations.
- Building A Rapport With Current Tenants To Give Them Personalized Service.
- Express Employment Professionals
NITROGEN FILLER
EXPRESS EMPLOYMENT PROFESSIONALS
Wyoming
03.2022 - 06.2022
- Regulated Machine Flow, Speed And Temperature.
- Defined Problems, Collected Data, Established Facts And Validated Conclusions.
- Participated In Ongoing Training To Enhance Own Job Skills And Knowledge.
- Adjusted Machine Components And Machine Tension And Pressure Accorded To Size And Processing Angle Of Product.
- Express Employment Professionals
CASHIER/FAST LANE LEAD
SPARTANNASH
Grandville
11.2021 - 03.2022
- Processed Cash. Check And Credit Cards For Customer Purchases.
- Kept Periodic Balance Sheets Of Amounts And Numbers Of Transactions.
- Monitored Self-Checkout Stations To Assist Customers And Ensure Registers Working Appropriately.
- Supervised Others And Provided On-The-Job Training.
- Defined Problems, Collected Data, Established Facts And Validated Conclusions.
INSPECTOR/HOUSEKEEPER
DELTA HOTELS BY MARRIOTT GRAND RAPIDS
Kentwood
09.2020 - 08.2021
- Prioritized Work Tasks And Remained Flexible To Workload Changes.
- Greeted Guests And Employees, Delivering Friendly Service In Interactions.
- Organized Work Schedules According To Room Location And Size.
SERVER/HOSTESS
IHOP
Grandville
02.2019 - 05.2020
- Prioritized Multiple Tasks In Dynamic Environment And Stayed Calm And Composed.
- Delivered Customer Checks And Securely Processed Credit Card Or Cash Payments.
- Greeted And Accommodated Guests, Building Positive Experience From First Interaction.
- Exercised Focus And Concentration To Keep Track Of Tables And Remember Orders.
- Listened To Customer Concerns And Complaints And Quickly Rectified Issues.
- Answered Telephones To Take Reservations Or To-Go Orders.
CREW TRAINER
MCDONALD'S
Wyoming
06.2018 - 03.2020
- Evaluated Instructor Text Selections And Training Materials To Verify Alignment With Approved Curriculum.
- Coordinated Team Exercises And Group Discussions To Increase Training Engagement.
- Attended Meetings And Seminars To Obtain Information For Use In Training Programs And To Inform Management Of Training Program Status.
- Collaborated With Management To Periodically Review And Update Training Program Objectives.
- Participated In The Enthusiastic Team And Created Marketing Advertisements.
LEAD HOSTESS
APPLEBEES GRILL & BAR
Wyoming
02.2018 - 01.2019
- Engaged With Guests To Maximize Satisfaction With Food And Service.
- Monitored Cleanliness Of Common Areas And Dining Rooms To Maintain Neat And Welcoming Establishment.
- Helped Bus Tables And Ran Food Patrons During High Volume Periods.
- Escorted Guests To Proper Tables Or Offered Open Seating Options In Bar And Patio Areas.
- Reviewed Work Procedures And Operational Problems, Determining Ways To Improve Service.
TEAM MEMBER
WENDY'S
Wyoming
03.2016 - 04.2017
- Accepted Payment From Customers And Made Change As Necessary.
- Served Customers In Eating Places That Specialized In Fast Service And Inexpensive Carry-Out Food.
- Communicated With Customers Regarding Orders, Comments And Complaints.
- Performed Cleaning Duties Such As Sweeping, Mopped And Washing Dishes, To Keep Equipment And Facilities Sanitary.
Education
HIGH SCHOOL DIPLOMA -
WYOMING HIGH SCHOOL
Wyoming, MISkills
- Microsoft Excel
- Complex Problem-Solving
- Critical Thinking
- Reading Comprehension
- Active Listening
- Time Management
- Dependable and Cooperative
- Customer Relations
- Adaptability and Flexibility
- Teamwork and Collaboration
- Billing and Payment Processing
- Yardi Software
References
- Emily Johnston, Past co-worker, emmyjohnson992@gmail.com
- Valentine Wallace, Past supervisor, Valentinejwallace@gmail.com
- Jon Sherman, Current manager, Jandbsherm@gmail.com
Timeline
LEASING CONSULTANT
COTTONWOOD FOREST APARTMENTS
12.2022 - Current
LEASING CONSULTANT
BROOKMEADOW APARTMENTS
11.2022 - 12.2022
LEASING CONSULTANT
WATERCHASE APARTMENTS
06.2022 - 11.2022
NITROGEN FILLER
EXPRESS EMPLOYMENT PROFESSIONALS
03.2022 - 06.2022
CASHIER/FAST LANE LEAD
SPARTANNASH
11.2021 - 03.2022
INSPECTOR/HOUSEKEEPER
DELTA HOTELS BY MARRIOTT GRAND RAPIDS
09.2020 - 08.2021
SERVER/HOSTESS
IHOP
02.2019 - 05.2020
CREW TRAINER
MCDONALD'S
06.2018 - 03.2020
LEAD HOSTESS
APPLEBEES GRILL & BAR
02.2018 - 01.2019
TEAM MEMBER
WENDY'S
03.2016 - 04.2017
HIGH SCHOOL DIPLOMA -
WYOMING HIGH SCHOOL