Brianna Hogan
New Albany
Summary
Professional manager with strong focus on visual execution to improve KPIs. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building to consistently deliver on organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Cracker Barrel Old County Store
10.2022 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with all company policies and procedures, conducting regular audits.
Top Talent and Training Retail Manager
Cracker Barrel
09.2020 - Current
- Train and develop new retail managers per company curriculum
- Manage a mini district consisting of 2 retail managers and 30 employees
- Conduct quarterly business reviews to improve sales and metrics
- Administer weekly one on ones with retail managers in mini district
- Lead a portion of weekly conference calls
- Lead through shift leaders to ensure store continues to build sales and hire/develop retail employees
Retail Manager
Cracker Barrel
04.2018 - 09.2020
- Lead and motivated a team of up to 35 individuals on execution of guest services and daily job duties
- Coached team on performance to increase sales/metrics and guest hospitality
- Upheld and role modeled company initiatives such as selling platform and guiding principles
- Developed merchandise handlers to merchandise per visual directives
Retail Shift Leader
Cracker Barrel
01.2014 - 04.2020
- Coached and motivated retail team of up to 5 to exceed sales and metrics goals
- Assisted manager with development of employees
- Trained new employees using company training material
- Assisted manager with weekly planning of floor moves
- Conducted truck and floor moves with team of 3 to 4
Education
BA - Creative Media Production
University of Oklahoma
Norman, OK05.2017
AA - Broadcast Journalism
Oklahoma City Community College
Oklahoma City, OK05.2015
Skills
- Multi-unit management
- Leadership development
- Merchandising per company directives
- Attention to detail
- Strategic planning
- Recruiting and hiring
- Training and coaching
- Customer service
- Goal setting and performance metrics
- Action plans
- Constructive feedback
- Operations improvements
Awards
- Kappa Tau Alpha Honor Society, OU, Spring 2017
- Dean’s Honor Roll, OU, Fall 2015 - Spring 2017
- Employee of the Year, Cracker Barrel, 2016
- Academic Excellence Transfer Scholarship, OU, 05/01/15
- President’s Honor Roll, OCCC, Fall 2013 - Spring 2015
- Civic Honors, OCCC, 05/01/15
- Phi Theta Honor Society, OCCC, Spring 2015
Certification
Certified Performance Coach
June 2024
Timeline
District Manager
Cracker Barrel Old County Store
10.2022 - Current
Top Talent and Training Retail Manager
Cracker Barrel
09.2020 - Current
Retail Manager
Cracker Barrel
04.2018 - 09.2020
Retail Shift Leader
Cracker Barrel
01.2014 - 04.2020
AA - Broadcast Journalism
Oklahoma City Community College
Certified Performance Coach
June 2024
BA - Creative Media Production
University of Oklahoma
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