Brianna Holldorf
Russellville
Summary
Dedicated professional with experience at Greystone Nursing and Rehab, adept in customer service and effective multitasking. Demonstrated ability to improve patient satisfaction through attention to detail and empathy. Excelled in reducing wait times and enhancing guest engagement, showcasing a blend of warm interpersonal skills and a commitment to excellence.
Overview
1
1
Certification
Work History
Hostess
Cracker Barrell
10.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
CNA
Greystone Nursing and Rehab
08.2024 - 10.2024
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
05-2022
- Rotary Scholarship, local
- MedPro Scholarship, local
- GPA of 3.06
- Ranked 53 of class 2022
- Clubs; Beta, Spanish, FCCLA, Interact, Science
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Greeting guests
- Guest engagement
- Attention to detail
- Warm and friendly
Certification
- First Aid Certification
- Had a temporary CNA license
Timeline
Hostess - Cracker Barrell
10.2024 - Current
CNA - Greystone Nursing and Rehab
08.2024 - 10.2024
Heber Springs High School - High School Diploma,
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