BRIANNA HOOK

Manage reception, ensuring smooth operations and effective communication

Coordinate payroll submissions, maintaining accuracy and timeliness

Monitor daily production, ensuring adherence to schedules and targets

Order and schedule chemical inventory, optimizing supply chain efficiency

Oversee safety protocols, enhancing workplace security and compliance

Streamline logistics by coordinating truck scheduling and shipment management

Optimize supply chain efficiency and enhance productivity in warehouse operations

Foster positive client interactions at reception

Facilitate interdepartmental communication for smooth daily production and efficient chemical ordering processes

Conduct comprehensive quality audits to maintain high standards

Analyze inventory levels and implement effective supply management strategies

Develop and implement improved billing systems

Introduce efficient methods for tracking chemical inventory and managing office supplies

Managed Amazon returns, enhancing efficiency and training associates on best practices

Executed omni-channel fulfillment, ensuring timely processing and customer satisfaction

Led troubleshooting efforts, locating items for online orders and fulfilling customer needs

Handled BOPUS operations, delivering orders promptly and maintaining customer satisfaction

Updated store signage and pricing, contributing to an organized and customer-friendly environment

Coordinated cross-functional tasks including truck unloading, merchandising, and e-sign updates

Maintained store organization and visual appeal

Resolved customer issues via phone, email, chat, improving satisfaction and retention

Handled technical support, escalated complex cases, ensuring prompt resolution

Updated customer records, processed orders, maintaining accurate account information

Analyzed service trends, recommended improvements, enhancing operational efficiency