Brianna Hooper
Lena,IL
Summary
Dedicated healthcare professional with extensive experience at Monroe SSM Health, adept in HIPAA compliance and providing exceptional customer service. Demonstrated ability to improve patient satisfaction and maintain meticulous clinical documentation. Skilled in EMR/EHR systems and committed to ethical patient care, showcasing a blend of technical proficiency and compassionate interaction.
Overview
7
7
years of professional experience
Work History
Medical Assistant
SSM Health
03.2023 - 08.2024
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Newborn Hearing Screener
Pediatrix Medical Group
12.2017 - 12.2020
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
- Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
- Educated parents about the importance of early detection and intervention for hearing loss in infants, promoting a proactive approach to child development.
Patient Service Representative
Freeport Memorial Hospital
01.2018 - 02.2020
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Education
Associate of Applied Science -
Rasmussen University
Rockford, IL12-2024
Certificate - Medical Billing And Coding
Rasmussen University
Rockford, IL08-2023
High School Diploma -
Lena-Winslow High School
Lena, IL05-2009
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Professionalism and Ethics
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Anatomy and Physiology Knowledge
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Assistant
SSM Health
03.2023 - 08.2024
Patient Service Representative
Freeport Memorial Hospital
01.2018 - 02.2020
Newborn Hearing Screener
Pediatrix Medical Group
12.2017 - 12.2020
Associate of Applied Science -
Rasmussen University
Certificate - Medical Billing And Coding
Rasmussen University
High School Diploma -
Lena-Winslow High School
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