Brianna Hopkins
Willis
Summary
Dependable and outgoing professional with a strong background in retail, customer service and healthcare. Currently pursuing an Associate of Science in Paramedic with a passion for healthcare and continued professional growth. Known for managing multiple priorities with a positive attitude, strong attention to detail, and a team-first mindset. Eager to learn, grow, and take on new challenges in a professional setting that offers long-term development.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Lead Receptionist
The woodland center for specialty surgery
Willis
05.2024 - 07.2025
- Greeted and welcomed visitors in a professional and friendly manner.
- Answered multi-line phone systems, directed calls, and took accurate messages.
- Scheduled appointments and managed calendars for office staff.
- Handled administrative tasks such as filing, scanning, copying, and data entry.
- Maintained a clean and organized front desk area to ensure a positive first impression.
- Assisted with incoming and outgoing mail, supply orders, and office inventory.
Assistant Manager
The Mail Stop
Montgomery
07.2018 - 05.2024
- Handled paperwork, assigned mailboxes, and managed cash register operations.
- Provided excellent customer service and resolved customer concerns.
- Performed high-volume faxing, copying, emailing, scanning, and phone support.
Cashier & Customer Service
Cracker Barrel
Montgomery
04.2015 - 11.2017
- Operated register, scanned items, and processed customer purchases.
- Provided fair, friendly, and courteous service.
- Resolved customer complaints and maintained a clean checkout area.
Education
Associates of science -
Lonestar college
04.2026 - 06.2027
National Registered EMT - Emergency Medicine
Lone Star College
Houston, TX 02.2026 - 04.2026
High School Diploma -
Montgomery High School
Montgomery, TX 03.2013 - 01.2017
Skills
- EMR Systems
- Retail Knowledge & POS Systems
- Cash Handling & Check Cashing
- Insurance verification
- Phone Inquiries & Customer Service
- Office Administration (Printing, Copying, Faxing, Emailing)
- Microsoft Word & Excel
- HIPPA
- Safety Compliance
- Team Collaboration
- Problem Solving
- Adaptability & Flexibility
- Privacy and Confidentiality Standards
Timeline
Associates of science -
Lonestar college
04.2026 - 06.2027
National Registered EMT - Emergency Medicine
Lone Star College
02.2026 - 04.2026
Lead Receptionist
The woodland center for specialty surgery
05.2024 - 07.2025
Assistant Manager
The Mail Stop
07.2018 - 05.2024
Cashier & Customer Service
Cracker Barrel
04.2015 - 11.2017
High School Diploma -
Montgomery High School
03.2013 - 01.2017