Courtney Smigiel
Richland,WA
Summary
Experienced professional front desk lead receptionist with over three years of expertise in managing schedules, maintaining the reception area, greeting guests, handling multi-line phone systems, and ensuring the proper functioning of office equipment. Demonstrated ability to quickly adapt to new software, proficient in Epic, Avimark, and EzyVet EMR systems.
Overview
9
9
years of professional experience
Work History
Lead Receptionist
Veterinary Clinic
09.2021 - Current
- Managed numerous work timetables effectively.
- Welcome clients and inform pertinent departments of their arrival.
- Respond to calls on a multi-line phone system, directing them to appropriate staff members.
- Managed administrative functions: performing data entry, preparing correspondence, and keeping records.
- Organized and maintained the lobby area for optimal client satisfaction.
- Collaborated with the office manager for adequate stocking of office essentials.
- Demonstrated proficiency across various EMR platforms.
- Manage all aspects of financial transactions during sales processes.
Receptionist
Lincoln City Animal Clinic
10.2019 - 03.2020
- Skillfully handled various scheduling responsibilities simultaneously.
- Greeted clients with courtesy and relayed their arrival to relevant departments.
- Directed callers to appropriate staff members and addressed general inquiries promptly.
- Supported executives by managing administrative tasks efficiently.
- Ensured lobby cleanliness to foster a welcoming environment for clients.
- Skilled in utilizing Avimark EMR system.
CMA
Kadlec Regional Medical Center
08.2016 - 12.2017
- Collected comprehensive details about client health backgrounds, including medication usage and allergic reactions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certification in NCMA -
Charter College
Pasco, WAHigh school or equivalent - GED
CBC
Pasco, WA09.2012
Skills
- Organizational skills
- Patient Care
- Office Administration
- EMR systems
- Medical Billing
Timeline
Lead Receptionist
Veterinary Clinic
09.2021 - Current
Receptionist
Lincoln City Animal Clinic
10.2019 - 03.2020
CMA
Kadlec Regional Medical Center
08.2016 - 12.2017
High school or equivalent - GED
CBC
Certification in NCMA -
Charter College