Cassondra Juncaj
Huntington Beach
Summary
Resourceful Lead Receptionist known for high productivity and efficient task completion. Specialize in customer service, appointment scheduling, and office management. Excel in communication, time management, and problem-solving to enhance office operations and client satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Lead Receptionist
Laguna Beach Veterinary Medical Center
Laguna Beach
10.2023 - 03.2026
- Assist in the training of new staff members
- Oversees front desk operations, supervises staff, and ensures exceptional customer service. Key responsibilities included training staff, managing schedules, handling escalated customer inquiries, and managing office administrative tasks like inventory and patient/client scheduling. Acted as the primary liaison between management and the front desk team. Answer multi-line phones, manage appointments, Manage electronic medical records, and paper.
- Oversee patient check-in/discharge, coordinate with tech/nurse staff, Assist in screening emergencies and prioritizing appointments.
- Skills: Strong communication, multitasking, and organizational skills, along with familiarity with veterinary software. Calm under pressure, compassionate, and professional.
- Knowledge: Understanding of veterinary services, terminology (human and animal), and pet health. Calm under pressure, compassionate, and professional.
Lead Wellness Coordinator
Hydration Room
Laguna Beach
01.2022 - 10.2023
- Assist the RN in opening and/or closing the clinic each day. Partner with and support the RN in providing care to patients in a fast-paced environment
- Perform basic administrative, clerical, and technical tasks to coordinate patient care
- Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
- Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
- Learn and have a basic understanding of provided
- Maintain compassion and kindness for all patients. Always maintain client confidentiality and dignity
- Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
- You'll check in patients, verify paperwork, answer questions, offer refreshments, assist the RN, schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication
- Assist in the training of new staff members
Lead Receptionist/ Vet assistant
Stonecreek Animal Hospital
Irvine
01.2020 - 01.2022
- Answered calls and scheduled appointments appropriately and professionally.
- Provided customers and pets with excellent customer services and listened to their needs in order to relay the information to veterinary medical staff. Developed product knowledge of flea/tick/heartworm prevention and puppy/kitten vaccine schedule to educate clients on preventative pet care as well as other medications.
- Created medical records for all adopted animals and shelter animals that needed medical care coming in. Preparing additional paperwork such as estimates, check-in sheets, and sending medical records or receipts.
- Releasing animals from surgery and reviewing post-op instructions with client. Confirming services to be performed and method of payment. Maintained balanced cash drawer and complete end-of-day reporting process with accuracy. Assisted clients with lifting pets and veterinary technicians with holding.
- Assist in the training of new staff members
Sales Asst Manager/ back of house
Merely Sweets
Brea
01.2020 - 01.2021
- Run bakery goods production schedule and supervised daily product orders.
- Prepared ingredients to deliver goods to up to 200 customers a day.
- Supervised the team of 4 bakers and performed quality checks of bread and pastries.
- Prepared a variety of baked goods, including French desserts, pastries, cookies, and cakes.
- Operated baking machinery, including ovens and slicing machines, and ensured machine safety.
- Took phone orders, emails and in person for custom wedding cakes along with other big custom orders for events.
Loan Processor Assistant
Real Estate Enterprises
La habra
01.2018 - 01.2021
- Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.
- Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre approval to closing.
- Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
- Ensure compliance with company policies, underwriting guidelines and lending-program.
Education
AA - Pre-nursing
Fullerton College
Fullerton, California 03.2018 - 03.2022
High School - Veterinary Science And EMT
La Habra High School
La Habra, California 03.2014 - 01.2018
Skills
- Strong communication
- Multitasking
- Organizational skills
- Familiarity with veterinary software
- Calm under pressure
- Compassionate
- Conflict Resolution
- Understanding of veterinary services/health
- Understanding of terminology (human and animal)
Timeline
Lead Receptionist
Laguna Beach Veterinary Medical Center
10.2023 - 03.2026
Lead Wellness Coordinator
Hydration Room
01.2022 - 10.2023
Lead Receptionist/ Vet assistant
Stonecreek Animal Hospital
01.2020 - 01.2022
Sales Asst Manager/ back of house
Merely Sweets
01.2020 - 01.2021
AA - Pre-nursing
Fullerton College
03.2018 - 03.2022
Loan Processor Assistant
Real Estate Enterprises
01.2018 - 01.2021
High School - Veterinary Science And EMT
La Habra High School
03.2014 - 01.2018