Ruby Ayala
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated with extensive experience in industry. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Lead Receptionist
Global Messaging Network
04.2017 - Current
- Answered over 150 incoming calls daily for diverse clients, including small businesses and large organizations like hospitals and restoration companies nationwide.
- Achieved lead receptionist role within one year by demonstrating strong organizational and communication skills.
- Scheduled appointments for chiropractors, restoration companies, attorneys as well as general medical appointments.
- Translated important calls for lawyers or funding specialists as well as for doctors to patients. (Spanish)
- Processed client account changes for doctors and nurses to maintain service accuracy.
- Coordinated breaks for a staff of 15 to ensure seamless operations and optimal coverage.
Office Assistant/Sales
American Cover Design, 26 Inc.
05.2015 - 04.2017
- Answered incoming calls (avg.150+/day) and assisted customers with product information or directed them to the correct sales person.
- Maintained an organized filing system by efficiently categorizing and filing over 100 documents daily for improved access.
- Processed and managed all purchase orders to ensure timely fulfillment and accurate record-keeping.
- Assisted various sales reps with product knowledge and management of order processing.
- Generated bill of ladings to document shipping details and facilitate the transportation of goods.
- Filed and organized an average of 100 files daily, ensuring efficient retrieval and management of documentation.
- Conducted outgoing calls to clients for follow-up on orders and to promote additional product purchases.
Education
High School Diploma -
Bakersfield Adult school
Skills
- Call management
- Appointment scheduling
- Client account maintenance
- Customer support
- Client relationship building
- Organizational skills
- Office safety procedures
Personal Information
Title: Customer Service Representative
Languages
Spanish, Bilingual
Timeline
Lead Receptionist
Global Messaging Network
04.2017 - Current
Office Assistant/Sales
American Cover Design, 26 Inc.
05.2015 - 04.2017
High School Diploma -
Bakersfield Adult school