Brianna Hubbard
Warner Robins,GA
Summary
Dynamic and detail-oriented professional with proven leadership and customer service expertise. Adept at managing teams, streamlining operations, and enhancing customer experiences. Skilled in multitasking, communication, and problem-solving in high-pressure environments. Known for taking initiative, improving efficiency, and driving team performance.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Starbucks
Bonaire, GA
12.2024 - Current
- Led a high-performing team of 15+ partners, driving engagement, accountability, and development through ongoing coaching, feedback, and succession planning.
- Oversaw daily store operations, including scheduling, staffing, and training of partners (employees) to ensure a high-performing team and efficient workflows.
- Delivered exceptional customer experiences through hands-on leadership and by fostering a welcoming and inclusive store environment.
- Achieved and exceeded sales targets by driving promotional campaigns and upselling initiatives.
- Managed inventory, placed supply orders, and monitored product levels to maintain optimal stock and reduce waste.
- Handled financial responsibilities including cash handling, banking, labor control, and budget forecasting.
- Enforced compliance with company policies and procedures related to food safety, cleanliness, and workplace standards.
- Coached and developed team members through regular feedback, performance reviews, and mentorship to support professional growth.
- Resolved customer concerns promptly and professionally, ensuring brand loyalty and high satisfaction.
Caffe Vignette
Manager,supervisor
Bonaire Ga
12.2020 - 12.2024
- Fostered strong communication channels between unit staff and organizational leadership, significantly reducing miscommunication and improving workflow efficiency.
- Oversaw budget management with precision, consistently achieving financial targets while upholding high standards of quality and service.
- Initiated and executed cost-reduction strategies that lowered operational expenses without compromising customer experience or service delivery.
- Enhanced operational effectiveness by designing and implementing streamlined workflow systems that increased productivity and minimized process redundancies.
- Improved inventory management by introducing data-driven control procedures, leading to a measurable reduction in stockouts and overstock issues.
Sales Associate
Toyota
Georgia
01.2020 - 12.2022
- Represented the dealership at community outreach events to strengthen brand visibility and cultivate positive relationships within the local market.
- Delivered exceptional first impressions to engage existing, prospective, and new customers, enhancing overall customer experience.
- Consistently exceeded sales goals by building strong customer relationships and providing tailored product recommendations based on individual needs and preferences.
- Resolved customer concerns with professionalism and efficiency, contributing to increased satisfaction and long-term client retention.
- Strategically coordinated sales promotions and in-store events to boost customer traffic and drive measurable increases in sales performance.
Hostess Manager
Jbs on the Beach
Deerfield Beach
01.2016 - 11.2020
- Oversaw front-of-house operations for a high-volume beachside restaurant, managing guest flow, reservations, and seating logistics to ensure a seamless dining experience.
- Supervised and trained a team of host/hostess staff, promoting a customer-focused environment and upholding service standards.
- Managed large parties and special events, coordinating table assignments and waitlist management to optimize guest satisfaction and efficiency.
- Acted as the primary point of contact for guest inquiries, providing prompt and professional service to resolve concerns and elevate overall customer experience.
- Maintained a polished and organized host stand, ensuring all front-of-house areas reflected brand standards of cleanliness and hospitality.
- Partnered with kitchen and waitstaff teams to improve communication and reduce wait times, enhancing operational flow during peak service hours.
- Trained new hires on customer service protocols, POS systems, and reservation tools, ensuring consistency in service delivery.
Education
Associate - Business
Central Georgia Technical College
Macon, GA05.2020
Warner Robins High
Warner Robins11.2013
Skills
- Excellent Communication
- Customer Service
- Time Management
- Adaptability
- Problem Solving
- Teamwork
- Leadership
- Conflict Resolution
- Organization
- Dependability
Timeline
Shift Lead Manager
Starbucks
12.2024 - Current
Caffe Vignette
Manager,supervisor
12.2020 - 12.2024
Sales Associate
Toyota
01.2020 - 12.2022
Hostess Manager
Jbs on the Beach
01.2016 - 11.2020
Associate - Business
Central Georgia Technical College
Warner Robins High