Brianna Jean Herrera
Boerne
Summary
Seasoned Hotel General Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possesses strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews.
Overview
17
17
years of professional experience
Work History
Hotel General Manager
QPM Enterprises
San Antonio
02.2014 - 06.2025
- Managed front office operations to ensure compliance with SOPs and quality service standards.
- Supervised reception, guest relations, and reservations teams during peak periods to enhance service delivery.
- Addressed guest needs promptly, resolving issues to enhance overall satisfaction.
- Assisted guest relations in welcoming VIP guests, ensuring a premium experience.
- Monitored budget to optimize revenue, control expenses, and ensure adequate supplies and staffing.
- Collaborated with sales staff to develop and implement strategies for improving occupancy and revenues.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Conducted recruitment processes, including interviews and hiring new employees.
- Assisted guests at check-in, providing information on various services within the hotel.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
Front Office Clerk
Orthopedic Surgeon Center
San Antonio
03.2008 - 08.2013
- Check in and check out patients.
- Obtained and entered demographic and insurance information to ensure accurate patient records.
- Schedule appointments for patients.
- Collected copay, coinsurance, and deductibles to facilitate seamless patient transactions.
- Liaised with patients and practice in person and over the phone, directing calls to appropriate departments for efficient service.
- Manage provider schedules for efficient patient flow.
- Make reminder phone calls.
- Followed Standard Operating Procedures.
- Assisted Dr. Sanjay Misra with patient care tasks
Education
COMMUNICATION
Palo Alto College
San Antonio, TXSkills
- Front office management
- Contract negotiating
- Public speaking
- Customer service
- Customer-Centric Approach
- Public speaking
- Written communication
- Leadership Integrity
- Customer service
References
- Misty Ojeda, Assistant Center Operations Director, (210) 440-9105
- Crystal Rodriguez, Senior Human Resources Manager, (210) 688-4981
- Sanjay Misra, Orthopedic Surgeon, (210) 386-0254
- Rose Rodriguez, Chief Executive Officer, QPM Enterprises, (210) 884-2511
Timeline
Hotel General Manager
QPM Enterprises
02.2014 - 06.2025
Front Office Clerk
Orthopedic Surgeon Center
03.2008 - 08.2013
COMMUNICATION
Palo Alto College