Coretta King
Albany,GA
Summary
Dedicated Customer Service Representative with a strong track record in resolving customer inquiries and enhancing satisfaction. Skilled in managing high-volume calls and providing accurate support across multiple platforms. Committed to improving service efficiency while fostering positive customer relationships.
Overview
9
9
years of professional experience
Work History
Call Center Sales Representative
Walmart.com
04.2022 - Current
- Handled customer inquiries via phone, email, and chat.
- Processed orders, returns, and account updates with 100% accuracy.
- Consistently achieved performance goals, including first-call resolution and customer satisfaction benchmarks.
- Helped cut wait times by 20% through efficient call handling.
- Trained new team members to ensure adherence to company standards.
- Exceeded sales goals through effective communication and relationship-building.
Customer Service Representative
Conduent
06.2019 - 01.2022
- Handled high-volume inbound calls, averaging 50+ calls daily.
- Provided product knowledge and support to enhance customer experience.
- Processed payments, refunds, and exchanges accurately.
- Met or exceeded performance metrics including call resolution time and customer satisfaction.
- Implemented strategies that helped cut wait times and exceeded service goals.
Customer Service Representative
Teleperformance USA
04.2016 - 05.2019
- Responded to 50+ customer inquiries daily via phone, maintaining a 95% satisfaction rating.
- Assisted customers with account setup, troubleshooting, billing inquiries, and returns.
- Documented interactions in CRM systems for accurate case tracking and follow-up.
- Resolved complaints with empathy and professionalism, reducing escalations.
- Contributed to reducing wait times and consistently exceeded performance goals.
Education
High School Diploma -
Monroe Comprehensive High School
Bachelor of Science - Criminal Justice
Troy University
Skills
- Customer service
- Conflict resolution
- Call handling
- Account management
- Performance metrics
- Payment processing
- Sales support
- CRM documentation
- Relationship building
- Team training
Timeline
Call Center Sales Representative
Walmart.com
04.2022 - Current
Customer Service Representative
Conduent
06.2019 - 01.2022
Customer Service Representative
Teleperformance USA
04.2016 - 05.2019
High School Diploma -
Monroe Comprehensive High School
Bachelor of Science - Criminal Justice
Troy University
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