Brianna Jeffries
Chicago,IL
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Offers service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 8 years of experience in Customer Service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
The Chicago Lighthouse
12.2023 - 03.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
Proactive Outreach Specialist
LaSalle Network
11.2021 - 12.2022
- Remotely assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Organized, sorted, and checked input data against original documents.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Reservation Agent
EzLinks Golf LLC
07.2015 - 11.2018
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
- Expedite appropriate information between the customer, golf courses, and EZLinks staff to ensure clear communication is kept.
Cashier
Michael’s Arts and Crafts
12.2014 - 07.2015
- Helped customers complete purchases, locate items and join reward programs.
- Efficiently process buyer transactions within fast paced environment to decrease check-out lines promptly
- Operate cash registers, scanners, and computers to itemize and total customer purchases
Education
Associates’ - Networking Systems Administration
DeVry University
Chicago, IL05.2015
Skills
- Telephone Reservations
- Customer Complaint Resolution
- Data Inputting
- Clerical Support
- Records Management
- Spreadsheet Development
- Schedule and Calendar Management
Certification
- Licensed Real Estate Broker - 2023
- Trained Medical Assistant - 2022
Timeline
Remote Call Center Agent
The Chicago Lighthouse
12.2023 - 03.2024
Proactive Outreach Specialist
LaSalle Network
11.2021 - 12.2022
Reservation Agent
EzLinks Golf LLC
07.2015 - 11.2018
Cashier
Michael’s Arts and Crafts
12.2014 - 07.2015
Associates’ - Networking Systems Administration
DeVry University
- Licensed Real Estate Broker - 2023
- Trained Medical Assistant - 2022
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