Sonia Vargas
Chicago,IL
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
7
7
years of professional experience
Work History
Medical Scheduler
The Chicago Lighthouse
05.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Registered and verified patient records before triage with most up-to-date information.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Service Representative
GO Healthcare Staffing
01.2018 - 01.2019
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Kelly High School
Chicago, IL06.2021
Skills
- Attention to Detail
- Organizational Skills
- HIPAA Compliance
- Medical Terminology
- Excellent Communication
- Reliability
- Multitasking Abilities
- Active Listening
Languages
Spanish
Professional Working
Timeline
Medical Scheduler
The Chicago Lighthouse
05.2019 - Current
Customer Service Representative
GO Healthcare Staffing
01.2018 - 01.2019
High School Diploma -
Kelly High School
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