Brianna Johns
Lebanon,TN
Summary
Dynamic and highly reliable server with extensive experience at Homegrown Taproom and Kitchen. Expert in multitasking and providing exceptional customer service, fostering strong relationships with patrons. Proven ability to manage cash handling and POS systems effectively, ensuring seamless operations and enhancing guest satisfaction during high-volume events.
Overview
9
9
years of professional experience
Work History
Bartender/server
Homegrown Taproom and Kitchen
Donelson, TN
09.2022 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Lost Cajun
Hendersonville, TN, Mount Juliet, TN
01.2016 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Red Lobster Restaurant
Mount Juliet, TN
06.2017 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Wilson Central
Lebanon, TN06.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Menu memorization
- Service-oriented mindset
Timeline
Bartender/server
Homegrown Taproom and Kitchen
09.2022 - 03.2025
Server
Red Lobster Restaurant
06.2017 - 10.2018
Server
Lost Cajun
01.2016 - 09.2022
High School Diploma -
Wilson Central