Brianna Johnson
Dothan,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
Dothan, AL
07.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Rehabilitation Nursing Technician
Encompass Health Rehabilitation
Dothan, AL
06.2018 - 07.2019
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, and walking
- Answer patient call signals to determine patients’ needs
- Perform housekeeping duties, such as changing bed linens, washing and ironing laundry, and cleaning
- Prepare and maintain records of client progress and reporting any changes to manager or supervisor
- Supervise an area with 16+ elderly members
- Keep clients mentally stimulated through entertainment, talking, or exercise
Patient Care Assistant
Terrace, Grove
Dothan, AL
12.2015 - 06.2018
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Provide social and emotional support to improve residents’ morale
- Helped residents with daily hygiene, including showering, oral, incontinence care, soothing rashes
- Observe or examine patients to detect symptoms that may require medical attention
- Assist previous or next shift to complete their tasks
- Ensure everyone is receiving individual personalized care
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2024
High School Diploma -
Northview High School
Dothan, AL05.2013
Skills
- Expert at learning new procedures in a timely manner
- Multitasking
- Ability to work under pressure
- Communication
- Patient Care
- CPR
- Medical Terminology
- Privacy/ HIPAA Regulations
- Inbound and Outbound Calling
- Appointment Scheduling
- Stock Replenishment
References
References: Available Upon Request
Timeline
Customer Service Associate
Walgreens
07.2022 - Current
Rehabilitation Nursing Technician
Encompass Health Rehabilitation
06.2018 - 07.2019
Patient Care Assistant
Terrace, Grove
12.2015 - 06.2018
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Northview High School
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