Brianna Johnson
San Ramon,CA
Summary
Dynamic professional with a proven track record at Macy's, excelling in customer engagement and team development. Leveraged product knowledge to enhance sales performance and implemented effective inventory management strategies, resulting in improved stock availability. Committed to achieving operational excellence and fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Counter Manager for MAC
Macys Department Store
12.2024 - Current
- Managed daily operations of counter sales, ensuring efficient customer service and product availability.
- Trained and supervised team members on product knowledge and sales techniques to enhance performance.
- Developed visual merchandising strategies to improve product presentation and drive customer engagement.
- Handled inventory management, including restocking and monitoring stock levels for optimal sales support.
- Collaborated with marketing teams to execute promotional campaigns tailored to target demographics.
- Analyzed sales data to identify trends, informing decisions on inventory purchases and promotions.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels throughout the store.
Janitor/stock
Burlington Coat Factory Distribution Center
12.2019 - 2024
- Maintained cleanliness and organization of facilities to ensure safe working environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively and safely.
- Conducted routine inspections to identify maintenance needs and reported issues promptly.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Implemented waste management practices to promote recycling initiatives within facility.
- Developed efficient cleaning routines that enhanced overall operational productivity.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Janitorial Lead
Forever 21
02.2013 - 2016
- Supervised cleaning team to ensure adherence to sanitation standards and company policies.
- Trained new staff on proper cleaning techniques and equipment usage for optimal safety and efficiency.
- Conducted regular inspections of facilities to maintain cleanliness and address maintenance needs proactively.
- Implemented innovative cleaning procedures that improved workflow and reduced time spent on routine tasks.
- Coordinated supply inventory, ensuring availability of cleaning materials and tools for uninterrupted operations.
- Resolved operational issues by collaborating with management to enhance facility cleanliness and employee productivity.
- Monitored compliance with health regulations, reinforcing safe practices among the cleaning staff for overall workplace safety.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
Education
High School Diploma -
Olympic High School
Concord Ca06.2008
Skills
- Customer assistance
- Customer engagement
- Food handling
- Inventory counting
- Goal setting
- Product knowledge
- Team development
- Stock replenishment
Timeline
Counter Manager for MAC
Macys Department Store
12.2024 - Current
Janitor/stock
Burlington Coat Factory Distribution Center
12.2019 - 2024
Janitorial Lead
Forever 21
02.2013 - 2016
High School Diploma -
Olympic High School