Brianna Juarez
Santa Fe
Summary
Energetically driven and customer-focused, I excel in fast-paced environments, as demonstrated during my time at Olive Garden. Showing strong multitasking and organization skills alongside a knack for effective customer upselling. I consistently enhance dining experiences. My adeptness in POS operations and a commitment to exceptional service culminate in a proven track record of boosting customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Albuquerque
06.2023 - 12.2024
- Stayed informed about daily specials, new menu items, promotions.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Checked food before serving it to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
Bakery Clerk
Market Street
Santa Fe
05.2021 - 05.2023
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Conducted inventory checks and restocked bakery supplies and ingredients.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Organized store by returning merchandise to proper areas and restocked displays.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Bagged or packaged purchases and wrapped gifts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Greeted customers, answered questions and provided product knowledge.
- Offered product recommendations and provided information on bakery items to customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Labeled bakery items by inputting data into digital weighing machine.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided excellent customer service to foster satisfaction and loyalty.
Retail Sales Associate
Senior Murphy Candy Shop
Santa Fe
06.2019 - 12.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Completed transactions in an efficient manner while providing excellent customer service.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Participated in team meetings and training sessions.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Education
High School Diploma -
Camino De Paz Montessori School And Farm
Santa Cruz, NM05-2021
Skills
- Team member support
- Daily specials memorization
- Order delivery practices
- Hostess support
- Table resetting
- Food running
- Effective customer upselling
- Wine pairings
- Calm demeanor
- Customer service
- Responsible beverage service
- Server training
- Supply restocking
- Multitasking and organization
- Cash handling
- Item promotion
- Point of sale (POS) system operations
- Dietary restrictions knowledge
- Dining customer service
- Take-out service
- Memory retention
- Safe food handling
- Front-of-house display creation
- Dining area maintenance
- Check payment processing
- Food safety practices
- Food safety
- Buffet setup and takedown
- Food delivery
- Beverage preparation
- Table setting
- Quality control
- Positive guest interactions
- Strong work ethic
Timeline
Server
Olive Garden
06.2023 - 12.2024
Bakery Clerk
Market Street
05.2021 - 05.2023
Retail Sales Associate
Senior Murphy Candy Shop
06.2019 - 12.2019
High School Diploma -
Camino De Paz Montessori School And Farm