Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Kendrick

Summary

Encouraging leader and problem-solver with talents for team building, mentoring, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Customer Experience Specialist

Delta Airlines, Inc
12.2022 - Current
  • Enhances customer satisfaction by addressing and resolving issues in a timely manner.
  • Collaborates with team members to create a positive work environment and improve overall customer experience.
  • Mentors new staff members by providing one on one support and creating confident, competent and successful Customer Experience Specialists.
  • Shares knowledge base for staff members that provides quick access to important company policies, frequently asked questions, and troubleshooting guides; this resource serves as an invaluable tool in helping employees quickly resolve customer queries through IM support.
  • Continues to hole the number one position among current team members with low call handle time and high survey rate.

Real Estate Agent

Realty ONE Group Choice
01.2014 - Current
  • Directed marketing team in ONE Voice, a real estate initiative designed to increase homeownership within diverse communities.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, inspectors, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.

Private School Music Teacher

Creative Academy
08.2021 - 06.2022
  • Increased student engagement by incorporating multimedia and interactive activities into lessons.
  • Enhanced learning experiences for students by developing and implementing differentiated instruction strategies.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a holistic approach to education.
  • Maintained positive relationships with parents through regular communication, sharing progress updates, and addressing concerns.
  • Produced year end showcase highlighting student skills and talents taught during the school year.
  • Supported diverse learners by modifying lessons to accommodate various learning styles and abilities.
  • Led after-school tutoring sessions to provide additional support for struggling students, helping them improve their academic performance.

Marketing Director

Thurl's Group
06.2008 - 03.2015
  • Spearheaded sales and marketing campaigns for all company departments including Model Health Care and Minnesota's Finest Models.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Established partnerships with key industry influencers to amplify brand reach and credibility.
  • Oversaw the creation of compelling marketing materials, including brochures and presentations.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Planned and executed events and marketing programs to increase qualified leads.

Education

Strategic Sales Management

Harvard University
Cambridge, MA
11.2023

Music Business

McNally Smith College of Music
Saint Paul, MN

Liberal Arts With Business And Music Emphasis

Oral Roberts University
Tulsa, OK

Skills

  • Project Management
  • Active Listening
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Policies and Procedures Development
  • Multitasking
  • Conflict Resolution
  • Effective Communication
  • Process Improvement
  • Training and Development
  • Understanding Customer Needs
  • Problem Resolution

Timeline

Customer Experience Specialist

Delta Airlines, Inc
12.2022 - Current

Private School Music Teacher

Creative Academy
08.2021 - 06.2022

Real Estate Agent

Realty ONE Group Choice
01.2014 - Current

Marketing Director

Thurl's Group
06.2008 - 03.2015

Strategic Sales Management

Harvard University

Music Business

McNally Smith College of Music

Liberal Arts With Business And Music Emphasis

Oral Roberts University

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Brianna Kendrick