Hi, I’m
Brianna Kent
Summary
A professional and results-driven learner with a passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results across several fields, including administration, hospitality, and social work.
Pursuing full-time or part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
years of professional experience
1
Certification
3
years of post-secondary education
Work History
Outback Steakhouse
Restaurant Manager
10.2021 - Current
Job overview
- Oversaw daily restaurant operations, including staff management, scheduling, inventory control, and customer service for a high-volume establishment
- Handled high-stress situations, including resolving customer disputes promptly and professionally, turning negative experiences into positive reviews, and ensuring return business
- Recruited, trained, and supervised teams of up to 100 employees, maintaining low turnover and high staff satisfaction
- Implemented training programs and performance reviews to elevate service standards and increase employee accountability
- Maintained composure during peak service hours or understaffed shifts, serving as a stabilizing force and motivating the team under pressure
KSU Academy for Inclusive Learning and Social Growth
Social and Academic Intern
01.2023 - 05.2023
Job overview
- Built and maintained rapport with students to foster an environment for personal growth
- Guided bi-weekly social mentoring with five students
- Empowered a student twice weekly through an audit course
Bartow County Division of Family and Child Services
Child Protective Services Intern
01.2022 - 05.2022
Job overview
- Maximized learning experience by shadowing caseworkers and a supervisor daily
- Strengthened use of confidentiality and handling of classified documentation
- Attended interviews with adults and children, interventions, court dealings, and staff meetings
- Facilitated, interpreted, and documented collateral interviews
Education
Kennesaw State University
Bachelor of Science from Human Services, Social Engagement and Advocacy
01-2023
University Overview
GPA: 3.84 GPA
Walden University
Master of Science from Clinical Mental Health Counseling
04.2026 - 05.2029
Skills
- Customer Engagement
- Team Management
- Crisis Intervention
- Time Management
- Flexible and Adaptable
- Professional Verbal and Written Communication
Certification
- Darkness to Light, Stewards of Children Training
- Postvention Training: Social Service Agencies' Response to Sudden Death or Suicide
Timeline
Walden University
Master of Science from Clinical Mental Health Counseling
04.2026 - 05.2029
Social and Academic Intern
KSU Academy for Inclusive Learning and Social Growth
01.2023 - 05.2023
Child Protective Services Intern
Bartow County Division of Family and Child Services
01.2022 - 05.2022
Restaurant Manager
Outback Steakhouse
10.2021 - Current
Kennesaw State University
Bachelor of Science from Human Services, Social Engagement and Advocacy