Brianna King
Peoria,United States
Summary
Motivated and detail-oriented individual with a strong background in administrative support, customer service, and document management. Experienced in fast-paced environments such as healthcare and corporate mail operations, with a proven ability to manage sensitive information, support compliance standards, and deliver exceptional service. Adept at organizing workflows, solving problems efficiently, and communicating clearly with diverse teams and clients. Currently thriving in a senior mailroom role at Nationwide, with a strong desire to grow within the company!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Mail Clerk
Nationwide Insurance Company
Scottsdale, Arizona
07.2023 - Current
- Sort, deliver, and dispatch incoming and outgoing mail accurately and efficiently.
- Ensure timely distribution of important documents across departments
- Assist with document scanning, packaging, and filing to maintain operational workflow
- Support team efficiency with attention to detail and time management
- Adhered to safety regulations while operating machinery in the mailroom area.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Medical Receptionist
BPL Plasma
Goodyear, AZ
02.2022 - 07.2023
- Checked patients demographics and health history to keep information current.
- Used computerized data management systems to organize datasets and coordinate care details for large patient bases.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Maintained current and accurate medical records for approx. 60 patients daily.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
KFC
Crew Member
Peoria, AZ
10.2018 - 01.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Recommended combos/meals for approx. 50-70 inquiring customers daily.
- Provided insight for promotions for potential upsell to maximize company profit.
- Assisted General Manager and Supervisors to ensure there is appropriate amount of product ready for peak times.
- Trained and assisted new Crew Members
- Ensured compliance with local health codes during food preparation processes.
Education
High School Diploma -
Centennial High School
Peoria, Az05.2020
Skills
- Conflict resolution
- Service standard compliance
- Document management and filing services
- Microsoft Office, Excel, and PowerPoint
- Data Entry & Organization
- Planning & Coordination
- Patient Relations & Customer Service
- Records Handling
- Scanning and Document Processing
Certification
- Phlebotomy
Timeline
Sr Mail Clerk
Nationwide Insurance Company
07.2023 - Current
Medical Receptionist
BPL Plasma
02.2022 - 07.2023
KFC
Crew Member
10.2018 - 01.2022
High School Diploma -
Centennial High School
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