Brianna Kirkwood
Lake Charles,LA
Summary
To obtain a position that will enable me to utilize my experience as well as contribute to the growth and advancement of the company. I would welcome the opportunity for advancement and new working knowledge.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paraprofessional
Calcasieu Parish School Board
Lake Charles, LA
10.2020 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
Phlebotomist
LCMH
Lake Charles, LA
09.2018 - 10.2019
- Draw blood for tests, transfusions, donations, or research
- May explain the procedure to patients and assist in the recovery of patients with adverse reactions.
Receptionist
Walmart Vision Center
Lake Charles, LA
05.2012 - 05.2017
- Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Front Desk Agent
Isle Of Capri Casino
Westlake, LA
11.2014 - 03.2016
- Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Education
High School Diploma - General High School Curriculum
LaGrange High School
Lake Charles, LASkills
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Documentation
Certification
- ParaProfessional, Beauregard Parish School, 11/2017
- CPR Certification, American Heart Association, 11/2013
- Phlebotomist, National Phlebotomy Association, 06/2013
References
Available on Request
Timeline
Paraprofessional
Calcasieu Parish School Board
10.2020 - Current
Phlebotomist
LCMH
09.2018 - 10.2019
Front Desk Agent
Isle Of Capri Casino
11.2014 - 03.2016
Receptionist
Walmart Vision Center
05.2012 - 05.2017
High School Diploma - General High School Curriculum
LaGrange High School