Summary
Work History
Education
Skills
Certification
Timeline
Server

Brianna Kolany

Island Lake,IL

Summary

Energetically driven and achievement-oriented, I excel in customer service and sales. Leveraging exceptional communication and a strong work ethic, I consistently exceed sales targets and enhance guest satisfaction. Skilled in cash handling and teamwork, my focus on detail and ability to uplift sales through engagement have marked my career.

Work History

Server

Texas Roadhouse
01.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Cannabis Lounge Server

Emerald Dispensary & Lounge
05.2024 - 07.2024
  • Contributed to creating a welcoming atmosphere by greeting guests warmly upon arrival.
  • Shared knowledge of menu items and enabling customers to make decisions based on interest.
  • Boosted sales through upselling menu items and promoting daily specials.
  • Communicated with guests to record orders and assess needs.
  • Server beverages and snacks.
  • Enhanced customer satisfaction by providing exceptional service and attending to special requests.
  • Accurately processed payments, handling cash, credit cards, and gift certificates with precision.
  • Conducted inventory checks on bar supplies and promptly communicated shortages or discrepancies to management.
  • Maintained a clean and organized lounge area, ensuring guest comfort and safety.

Sales Associate

Ulta Beauty
02.2019 - 12.2022
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Johnsburg High School
Johnsburg, IL
05.2016

Skills

Strong Work Ethic

Certification

Cannabis License

BASSET Certified

Timeline

Cannabis Lounge Server

Emerald Dispensary & Lounge
05.2024 - 07.2024

Server

Texas Roadhouse
01.2023 - 08.2024

Sales Associate

Ulta Beauty
02.2019 - 12.2022

High School Diploma -

Johnsburg High School

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Brianna Kolany