Compassionate phlebotomist with experience at Hoxworth Blood Center, skilled in patient care and HIPAA compliance. Excelled in high-pressure situations, ensuring accurate documentation and enhancing donor experiences. Great attention to detail with a proven ability to build rapport with clients as a caregiver, implementing personalized care techniques to promote emotional well-being and comfort.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Phlebotomist
Hoxworth Blood Center University Of Cincinnati
West Chester
09.2025 - Current
Collected blood units and tubes from donors following strict safety protocols.
Ensured accurate labeling and documentation of units/tubes for laboratory analysis.
Assisted in donor screening by evaluating medical histories and vital signs.
Educated donors on blood donation processes and post-donation care.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during emergency scenarios.
Stocked phlebotomy cart or carrier with appropriate supplies.
Addressed questions and concerns to educate patients on collection process and procedures.
Educated on disposal of infectious waste, biohazard materials and proper disposal of needles.
Experience with 16 gauge needles and tourniquets.
Able to read and comprehend SOP's
Caregiver
Home Instead
West Chester
09.2024 - 09.2025
Assisted clients with daily living activities, ensuring comfort and established routine.
Developed strong relationships with clients, enhancing emotional well-being.
Provided companionship and support, promoting social interaction and engagement.
Maintained accurate records of client progress and care provided.
Implemented personalized care techniques to address individual client needs.
Assisted with dressing, grooming, bathing, house keeping, meal preparation, and medication reminders.
Guest Services Staff Member
CMX Cinemas
West Chester
05.2022 - 08.2023
Provided exceptional customer service at the front desk and concession stands.
Assisted guests with ticket purchases and seating arrangements efficiently.
Managed guest inquiries and resolved complaints in a timely manner.
Trained new staff on customer service protocols and operational procedures effectively.
Ensured compliance with safety guidelines and health regulations throughout the venue.
Assisted guests with any inquiries or requests in a timely manner.
Greeted and welcomed guests upon arrival at the facility.
Provided information about services, facilities, and attractions to guests.
Operated cash registers and handled monetary transactions.