Brianna Lawson
Conroe,TX
Summary
Experienced Office Management and Administration Professional skilled in improving productivity, efficiency, and service quality. Reliable and ethical support specialist with strong organizational and technical abilities. Proven collaborator who drives operational excellence and delivers exceptional service.
Overview
5
5
years of professional experience
Work History
Inbound Marketing Specialist
Facility Solutions Group
Conroe, Texas
07.2024 - Current
- Streamlined communication processes, leading to improved collaboration between departments.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Office Manager
The Woodlands Garage Door Service
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Lead Preschool Teacher
HighPointe Academy
04.2023 - 07.2023
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted and supervised twenty children through entire school day.
- Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
Office Manager
Omni Construction Services
08.2022 - 04.2023
- Created weekly schedules for office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Hotworx 24, Infrared Fitness Studio
01.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Administrative Assistant
The Woodlands Garage Door Service
06.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
Huntsville, TX05-2025
Associate of Science - Criminal Justice
Lone Star College System
Spring, TX12.2021
Dental Assisting
Houston Dental Assistant School
Houston, TX08.2020
High School Diploma -
Conroe High School
Conroe, TX05.2018
Skills
- Customer Service
- Scheduling and calendar management
- Organizational Skills
- Office Administration
- Excellent multi-tasking abilities
- Order and invoice processing
Timeline
Inbound Marketing Specialist
Facility Solutions Group
07.2024 - Current
Office Manager
The Woodlands Garage Door Service
08.2023 - Current
Lead Preschool Teacher
HighPointe Academy
04.2023 - 07.2023
Office Manager
Omni Construction Services
08.2022 - 04.2023
Assistant Manager
Hotworx 24, Infrared Fitness Studio
01.2022 - 08.2022
Administrative Assistant
The Woodlands Garage Door Service
06.2020 - 01.2022
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
Associate of Science - Criminal Justice
Lone Star College System
Dental Assisting
Houston Dental Assistant School
High School Diploma -
Conroe High School