Brianna Lewis
Virginia Beach,VA
Summary
Experienced project manager with 9+ years of analytical experience. Seeking a challenging role to utilize organizational skills, collaborate with stakeholders, and optimize processes for enhanced performance. Veteran Quality Assurance Lead providing critical support in maintaining QMS standards. Conducted QA audits and compiled detailed analytical reports by extracting key data. Consistently maintained high quality threshold levels by overseeing development and review of comprehensive technical frameworks. Issued detailed calls-to-action, identifying criteria and obstacles to ensure effectiveness of quality management system.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Inventory Control and Quality Assurance Leader
Target
11.2023 - Current
- Implement quality driven countermeasures resulting in a 15% decrease in quality KPI over previous 4 months
- Oversee inventory control and quality assurance team members in execution of daily and weekly quality routines, functions, and research
- Improves manufacturing processes using lean manufacturing and continuous improvement principles by increasing building quality by 34% year to date
- Drive results while collaborating across multiple operational departments to drive quality goals with rollout and completion of two projects within project lifecycle
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Analyzed quality threshold metrics to compile QMS reports.
Operations Manager
Target
08.2020 - 11.2023
- Maintained a bird's-eye view over all operational activities while leading a team of as 100+ distribution center personnel during busy seasons
- Collaborated with senior leadership and key organizational stakeholders to develop initiatives and processes to sustain a 0% defect culture, focusing especially on new hires
- Reviewed and trained best-practices and by bringing about a change in amount of quality errors from 1.6% to 0.75% after initiative implementation
Co-Sales Manager
ULTA Beauty
04.2015 - 08.2020
- Engaged in full scope sales, operations, inventory, and project management to drive curbside pickup profitability, increasing bottom line metrics by 30% in 40 days
- Found training gaps in curbside ordering and executed successful improvement initiatives that resulted in an 18% increase in order fulfillment speed and efficiency
- Teamed up with Loss Prevention to lead the reform of several large processes to reduce stolen goods and save the organization $25K+ in product
- Trained and mentored new employees while managing payroll and staffing schedules for an average of 35-45 staff members at a time, decreasing turnover by 10% within 4 months
Client Systems Technician
United States Air Force (AF)
02.2013 - 09.2017
- Earned the CompTIA A+ (Plus) Certification - industry standard for proven problem solvers in technology- by mastering 9 skills and passing 2 comprehensive exams
- Gained invaluable problem solving and troubleshooting skills while completing 5+ tickets per day on various Microsoft products
- Detected security vulnerabilities and protected essential devices and military personnel from unsafe connections and networks of two squadrons
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Supported and maintained user account information.
Education
Graduate Certificate - Project Management
Purdue University Global
West Lafayette, IN01.2024
Six Sigma Greenbelt Certified - undefined
Villanova University
Philadelphia, PA01.2021
Bachelor of Arts - Literature
Old Dominion University
Norfolk, VA01.2018
Skills
- Project Management
- Microsoft Office Suite
- Documentation and Logging
- Risk Mitigation
- Forecasting
- Cross-functional team leadership
Certification
Lean Six Sigma Green Belt
Graduate Certificate in Project Management
Timeline
Inventory Control and Quality Assurance Leader
Target
11.2023 - Current
Operations Manager
Target
08.2020 - 11.2023
Co-Sales Manager
ULTA Beauty
04.2015 - 08.2020
Client Systems Technician
United States Air Force (AF)
02.2013 - 09.2017
Six Sigma Greenbelt Certified - undefined
Villanova University
Bachelor of Arts - Literature
Old Dominion University
Graduate Certificate - Project Management
Purdue University Global
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