Justin Dawson
HAMPTON,US
Summary
Results-driven logistics professional prepared to excel in management roles. Proven track record of optimizing operations, streamlining processes, and enhancing team efficiency. Strong focus on teamwork, adaptability, and achieving measurable outcomes. Skilled in resource allocation, conflict resolution, and workflow management. Dependable, flexible, and committed to excellence.
Overview
15
15
years of professional experience
Work History
Inventory Control/Quality Assurance Manager
Amazon Warehouse Fulfillment
05.2021 - Current
- Conducted detailed product audits for electronic devices, ensuring compliance with strict industry standards and company procedures, resulting in a 30% decrease in customer complaints.
- Implemented an improved random sampling method that improved quality checks, enhancing productivity by 25%.
- Developed comprehensive quality reports and provided proactive communication to merchandising teams, improving product turnaround time by 15%.
- Guided a cross-functional team of technicians and warehouse staff incoming product characteristics, improving the accuracy of quality assurance assessments.
- Led special projects to streamline the audit process, which contributed to a 10% overall increase in distribution center efficiency.
- Worked closely with vendors to rectify and negotiate solutions for product issues, supporting positive relationships and ensuring high quality standards.
SORT Manager
Federal Express Ground
04.2025 - Current
- Supervised sorting operations to ensure timely package processing and delivery.
- Trained team members on safety protocols and efficient sorting techniques.
- Implemented process improvements to enhance workflow efficiency and accuracy.
- Coordinated with management to optimize sorting schedules based on volume fluctuations.
- Monitored performance metrics to identify areas for improvement in sorting operations.
- Developed training materials to support onboarding of new employees in sorting roles.
- Oversaw daily sorting operations to ensure timely package processing and delivery.
- Led team training sessions to enhance sorting accuracy and operational efficiency.
- Reduced overtime costs by optimizing staff scheduling and resource allocation for peak periods.
Delivery Associate
Daybreak Logistics LLC
08.2023 - 03.2025
- Managed service delivery processes to ensure customer satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline service procedures and enhance communication.
- Developed training materials for staff to improve service standards and operational knowledge.
- Analyzed customer feedback to identify areas for service improvement and implement corrective actions.
- Oversaw performance metrics, ensuring adherence to service level agreements and quality benchmarks.
- Led initiatives to optimize resource allocation, reducing service delivery times and costs.
Administrative Assistant
Axiom-Titan International Corporation Inc
08.2016 - 05.2021
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Prepared detailed agendas and documents for meetings, ensuring all necessary materials were available.
- Assisted in project coordination by tracking deadlines and deliverables across multiple departments.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Implemented office procedures that enhanced workflow and reduced processing times for administrative tasks.
- Spearheaded initiatives to streamline communication between executives and team members, fostering collaboration.
- Trained junior administrative staff on best practices for office management and communication standards.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Customer Services Manager
DHG Inc
03.2011 - 07.2016
- Led customer service team to enhance client satisfaction through effective communication strategies.
- Developed training programs to improve staff performance and product knowledge.
- Implemented feedback systems to identify and address customer concerns promptly.
- Analyzed service metrics to streamline operations and reduce response times.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Established best practices for handling escalated inquiries and complaints effectively.
- Spearheaded initiatives that increased overall team productivity and morale through recognition programs.
- Mentored junior staff in customer engagement techniques and conflict resolution skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Associate of Science - IT & Cybersecurity Fundamentals
Devry University
Lisle, IL09.2027
Associate of Science - Business
Southern New Hampshire University
Hooksett, NH01.2026
Skills
- Office administration
- Budget management
- Customer service
- Employee training
- Project management
- Staff hiring
- Report preparation
- Workflow planning
- Employee supervision
- Supply chain management
Accomplishments
- Collaborated closely with event planners, consistently delivering exceptional results. Demonstrated versatility by actively contributing to team efforts beyond warehouse responsibilities when required.
- Conducted thorough vendor research, contract review, and quality assurance to secure the best service providers.
- Directed and oversaw the daily activities of the warehouse, ensuring efficient stock control and distribution operations.
- Established collaborative partnerships with shipping lines and port authority to streamline operations.
- Maintained daily and annual stock checks, ensuring accurate inventory records.
Timeline
SORT Manager
Federal Express Ground
04.2025 - Current
Delivery Associate
Daybreak Logistics LLC
08.2023 - 03.2025
Inventory Control/Quality Assurance Manager
Amazon Warehouse Fulfillment
05.2021 - Current
Administrative Assistant
Axiom-Titan International Corporation Inc
08.2016 - 05.2021
Customer Services Manager
DHG Inc
03.2011 - 07.2016
Associate of Science - IT & Cybersecurity Fundamentals
Devry University
Associate of Science - Business
Southern New Hampshire University