Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Little

Fort Lauderdale

Summary

I am experienced in providing good customer service. I have a strong desire to further my knowledge and skills, and I am always open to learning new things.

Overview

13
13
years of professional experience

Work History

Member Service Representative

Nations Benefits
05.2020 - 07.2024
  • Maintained call volume satisfaction
  • Placed online orders for members
  • Provided members with hearing benefits
  • Acknowledged concerns and offered solutions

Customer Service Representative

CVS Health
11.2015 - 05.2020
  • Created and logged 100+ cases daily
  • Problem solving and critical thinking
  • Answered 100+ incoming calls daily
  • Input customers pharmacy orders

Technical Support Representative

AT&T
08.2011 - 11.2015
  • Handled 100+ customer interactions per day
  • Performed data entry and entered source data into software
  • Researched and provided technical support
  • Memorized products and services

Education

Associate of Arts - Business

Broward College
Fort Lauderdale, FL
05.2018

High School Diploma - undefined

Dillard High School
Fort Lauderdale, FL
06.2011

Skills

  • Member Retention
  • Service Upselling
  • Product Sales
  • Customer Support
  • Product Recommendations
  • Database Management
  • Service Recommendations
  • Complaint Handling
  • Insurance Knowledge
  • Sales Strategy
  • Issue Resolution
  • Order Processing

Timeline

Member Service Representative

Nations Benefits
05.2020 - 07.2024

Customer Service Representative

CVS Health
11.2015 - 05.2020

Technical Support Representative

AT&T
08.2011 - 11.2015

High School Diploma - undefined

Dillard High School

Associate of Arts - Business

Broward College

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Brianna Little