Brianna Little
Fort Lauderdale
Summary
I am experienced in providing good customer service. I have a strong desire to further my knowledge and skills, and I am always open to learning new things.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Nations Benefits
05.2020 - 07.2024
- Maintained call volume satisfaction
- Placed online orders for members
- Provided members with hearing benefits
- Acknowledged concerns and offered solutions
Customer Service Representative
CVS Health
11.2015 - 05.2020
- Created and logged 100+ cases daily
- Problem solving and critical thinking
- Answered 100+ incoming calls daily
- Input customers pharmacy orders
Technical Support Representative
AT&T
08.2011 - 11.2015
- Handled 100+ customer interactions per day
- Performed data entry and entered source data into software
- Researched and provided technical support
- Memorized products and services
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL05.2018
High School Diploma - undefined
Dillard High School
Fort Lauderdale, FL06.2011
Skills
- Member Retention
- Service Upselling
- Product Sales
- Customer Support
- Product Recommendations
- Database Management
- Service Recommendations
- Complaint Handling
- Insurance Knowledge
- Sales Strategy
- Issue Resolution
- Order Processing
Timeline
Member Service Representative
Nations Benefits
05.2020 - 07.2024
Customer Service Representative
CVS Health
11.2015 - 05.2020
Technical Support Representative
AT&T
08.2011 - 11.2015
High School Diploma - undefined
Dillard High School
Associate of Arts - Business
Broward College
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