Brianna Lockwood
Alexandria,VA
Summary
Adaptable hostess and cashier offering 4 years of experience in casual and fast-casual food service. Quality- driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Looking to build experience and knowledge in a professional environment. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Food Runner
Mike’s American Grill
09.2022 - 11.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Cultivated warm relationships with regular customers.
Line Cook
BOH, Nando's
06.2019 - 11.2021
- Kept stations stocked and ready for use to maximize productivity
- Operated fryers and grills according to instructions to maintain safety and food quality
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products
- Cross-trained in other kitchen positions to support team and meet customer needs
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
FOH Team Member
Nando's
03.2017 - 11.2021
- Operated cash register, collected payments and provided accurate change
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma - undefined
Hayfield Secondary
Alexandria, VASkills
- Multitasking
- Highly motivated
- Team-oriented
- Credit and cash transactions
- Active listener
- Customer Service
- Cleaning and organization
- Food Preparation
- Food Service
- Host/Hostess
- Restaurant Experience
- POS
- Food Safety
- Guest Inquiries
Timeline
Food Runner
Mike’s American Grill
09.2022 - 11.2022
Line Cook
BOH, Nando's
06.2019 - 11.2021
FOH Team Member
Nando's
03.2017 - 11.2021
High School Diploma - undefined
Hayfield Secondary
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