Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Lopez

Victoria,TX

Summary


Retail professional with a prolonged background in customer service. Known for making shopping experience enjoyable and smooth. A valued team member with consistent performance. Strong ownership of responsibilities and mistakes. Consistent in delivering exceptional service to customers by improving satisfaction by 20%.

Overview

7
7
years of professional experience

Work History

Retail Worker

HEB Grocery Store
02.2019 - Current
  • Assisted customers with product inquiries and selections.
  • Personal shopper for customers
  • Maintained store cleanliness and organization to enhance customer experience.
  • Stocked shelves and arranged displays to promote merchandise effectively.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Education

High School Diploma -

Victoria West Highschool
Victoria, TX
11-2026

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning

Timeline

Retail Worker

HEB Grocery Store
02.2019 - Current

High School Diploma -

Victoria West Highschool

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