Brianna Lyn
Vacaville,CA
Summary
https://www.linkedin.com/in/brianna-lyn-4a6438238
Hardworking and passionate job seeker with strong organizational and creative skills eager to secure Marketing position. Ready to help team achieve company goals. Versatile team player with positive attitude and excellent communication skills with ability to multi-task. Willingness to take on added responsibilities. Energetic and vivacious individual with 8 years of experience serving food and alcohol to patrons; master at explaining options, relaying orders to bar/kitchen staff and tackling special requests. Well-versed in interacting with customers, taking orders, providing bills and collecting payments quickly resulting in rapid table turnover, boosting volume and increasing sales opportunities. Skilled at promoting seasonal and high-priced items; resulting in additional earnings for restaurant and tips. Consistently recruits new and regular customers and boosts establishment reputation through delivery of unmatched service.
Overview
8
8
years of professional experience
Work History
VIP Bottle Service Waitress
Social Nightclub
Sacramento, CA
06.2021 - Current
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hostess/Server
Fentons Creamery
Vacaville, CA
07.2017 - 03.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Asked customers for feedback, solved problems, provided additional items and follow-up throughout meal.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family restaurant while maintaining calm, professional demeanor.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Sonics Drive In
Vacaville, CA
08.2014 - 07.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Reality TV Contestant
Viacom, MTV
Temucula, CA
11.2020 - 04.2021
Education
Bachelor of Science - Marketing
Sacramento State University
Sacramento, CA08.2022
Associate of Science - Business Administration & University Studies
Solano Community College
Fairfield, CA05.2020
Skills
- Social Media Networking
- Promotional Strategy
- Microsoft Word, Powerpoint, and Excel
- Analytical Programs (JMP)
- Menu Memorization and Presentation
- Cool Under Pressure
- Sales Transactions
- Specials Promotion and Upselling
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
VIP Bottle Service Waitress
Social Nightclub
06.2021 - Current
Reality TV Contestant
Viacom, MTV
11.2020 - 04.2021
Hostess/Server
Fentons Creamery
07.2017 - 03.2020
Server
Sonics Drive In
08.2014 - 07.2017
Bachelor of Science - Marketing
Sacramento State University
Associate of Science - Business Administration & University Studies
Solano Community College
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