Brianna Mahaffey
Cleveland,OH
Summary
High-energy professional skilled at welcoming guests, and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
Work History
Server, Bartender
Winking Lizard Tavern
Cleveland, OH
09.2018 - Current
- Always ensuring my guests are having the best possible time when sitting in my resturaunt. This includes; educating them on offers from the company, making sure their favorite game is on a TV close to them, pouring the correct beer for them while educating them on beer information they might not know, and correctly ringing in drinks and food to our POS system.
- Finding missing buttons or modifiers in our POS system.
- Always staying up to date on our beverage program and beer information.
- Completed Beer Nuts program through the company.
- Training and assisting other staff to spread knowledge and understanding through the resturaunt.
Server
Red Loster
Cuyahoga Falls, Ohio
09.2016 - 09.2018
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Was able to secure myself as a top rated server in accuracy, ratings, and sales. Making it so I was the first server on the floor and last to leave ensuring to my management that there was always a strong server on the floor.
Server, Take Out Specialist, Head of Catering
Olive Garden Restaurant
Akron, OH
06.2015 - 08.2016
- Started as a busser and quickly made my to server. I was interactive with guest and showed great attention to detail when taking and checking my tables orders.
- Was promoted to take out specialist where I handled a lot of large orders at once. Answering phones in a calm and happy manner, double checking the order was correctly rang in, and ensuring everything was in the bag before giving the order to the customer.
Head Secretary
The University of Akron Nutrition and Dietetics Of
Akron, OH
09.2013 - 05.2015
- Managed complex calendar schedules for professors. Scheduled other secretaries in the office.
- Fact checked and spell checked PowerPoint presentations for professors classes.
- Made excel sheets as needed for professors, mocked up flyers for information to be put around classrooms, handled filing system for students of professors.
Skills
- An ability to multi-task and remain calm during busy times
- Great customer service and communication with coworkers
- Focused and detail oriented
- Hardworking and continually double checking what I work with the ensure accuracy
Timeline
Server, Bartender
Winking Lizard Tavern
09.2018 - Current
Server
Red Loster
09.2016 - 09.2018
Server, Take Out Specialist, Head of Catering
Olive Garden Restaurant
06.2015 - 08.2016
Head Secretary
The University of Akron Nutrition and Dietetics Of
09.2013 - 05.2015