Summary
Work History
Education
Skills
Languages
Timeline
Generic

Brianna Martinez-Angel

Brandywine,Maryland

Summary

Customer Support Specialist with a proven track record at Ameritech Construction Corporation, excelling in complaint handling and customer relationship management. Recognized for enhancing customer satisfaction through effective problem solving and active listening, consistently delivering exceptional service and fostering long-term client relationships. Adaptable and organized, thriving in high pressure environments.

Work History

Customer Support Specialist

Ameritech Construction Corporation
08.2025 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate In Technology - Cybersecurity

College of Southern Maryland
La Plata, MD

Skills

  • Complaint handling
  • Customer relationship management (CRM)
  • Team collaboration
  • Customer service expert
  • Organizational skills
  • Friendly and patient
  • Incoming call management
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Computer skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Support Specialist

Ameritech Construction Corporation
08.2025 - Current

Associate In Technology - Cybersecurity

College of Southern Maryland