Brianna MCMILLION
yukon
Summary
Dynamic Account Executive with expertise in client relationship building, account management, and strategic selling. Proven ability to enhance customer engagement and drive retention through effective communication and tailored solutions.
Overview
8
8
years of professional experience
Work History
Account Executive
IT Assets
Oklahoma City, OK
11.2025 - Current
- Cultivated client relationships to understand needs and deliver tailored solutions.
- Executed sales strategies to enhance product visibility and increase customer engagement.
- Managed account documentation using CRM systems to ensure data accuracy and accessibility.
- Collaborated with cross-functional teams to address client inquiries and resolve issues promptly.
- Troubleshot hardware and software issues to ensure system functionality.
- Provided technical support to end-users, resolving inquiries promptly.
- Maintained inventory of IT equipment and supplies for smooth operations.
- Documented IT processes and procedures for future reference and training.
Retention Specialist / Sales & Technical Support
Cox Communications
Oklahoma City, OK
10.2023 - 07.2025
- Analyzed customer feedback to identify trends and improve retention strategies.
- Developed personalized communication plans to enhance customer engagement and satisfaction.
- Collaborated with cross-functional teams to streamline processes for customer outreach initiatives.
- Implemented best practices for managing customer accounts, resulting in improved service delivery.
- Managed high-volume inbound calls to support customers and drive engagement
- Retained customers by resolving concerns and offering effective solutions
- Provided technical support for internet, cable, and phone services
- Documented customer interactions using CRM systems
- Delivered professional, esults-driven service in fast-paced environments
Sales Account Manager
Dell EMC
Oklahoma City, OK
03.2018 - 09.2022
- Led cross-functional teams to optimize sales strategies and enhance client engagement.
- Developed and implemented training programs for new account managers, improving onboarding efficiency.
- Analyzed market trends and customer data to identify growth opportunities within assigned territories.
- Cultivated strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
- Collaborated with marketing to create targeted campaigns that aligned with client needs and industry trends.
- Conducted regular performance reviews of account strategies, ensuring alignment with organizational goals.
- Drove process improvements by streamlining communication between sales teams and operational departments.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
Education
High School Diploma -
Lawton High
Lawton, OK05-2014
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- New business opportunities
- CRM software expertise
- Customer relations
- Business development and planning
- Lead development
- Customer rapport
- Customer relationship management
Timeline
Account Executive
IT Assets
11.2025 - Current
Retention Specialist / Sales & Technical Support
Cox Communications
10.2023 - 07.2025
Sales Account Manager
Dell EMC
03.2018 - 09.2022
High School Diploma -
Lawton High