BRIANNA MCRAE
McDonald's
McDonough,US
12
years of professional experience
Results-oriented customer service professional with a strong background in support and leadership. Skilled in communication and collaboration, driving team success and positive customer experiences. Committed to fostering growth and achieving organizational goals through dedication and strategic focus.
Work History
Crew Trainer
1 Year 10 Months- Facilitated ongoing training sessions to enhance team performance and efficiency.
- Monitored crew performance, providing constructive feedback to improve service quality.
- Trained new crew members on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation compliance within the team.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Led by example, maintaining high standards of service during busy periods.
- Assisted management in identifying areas for process improvement and training needs.
Driver
2 Years 10 Months- Ensured that products were delivered on time in order to provide exceptional customer service.
- Loaded and secured items in trucks to avoid parcel damage during delivery.
- Drove a company truck for local deliveries and pick-ups.
- Delivered goods and products on time and in excellent condition to customers.
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.
- Was in charge of receiving incoming stock and delivering it to designated locations.
- Cleaned and maintained the vehicle and checked for damage after each shift.
- Kept detailed records of all deliveries
- Was in charge of loading and securing items in trucks.
Front Desk/Trainer
1 Year 11 Months- Greeted daily visitors and customers upon their arrival, offered assistance, engaged in pleasant conversations and answered questions improving our membership numbers.
- Was in charge of a fast-paced front desk operation at a busy [Type] facility with up to [Number] nightly visitors.
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
- Was in charge of keeping the front desk area clean and organized.
- Ensured transaction security by comparing payment cards to identification.
- Assisted with training as well as training camps run by gym
2 Months
- Pick and pack
Trainer
4 Years 8 Months- Performed a variety of tasks with little supervision, such as inventory counting, front counter, drive thru and tables/grill.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- All customers were greeted with a smile, and I provided prompt and courteous service.
- Lead by example by providing excellent service in a timely manner to my coworkers.
- Taught new team members how to follow proper procedures in all areas of the business.
- Set a positive example for my teammates by providing high-quality, efficient service.
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Kept up to date on all of the team's job requirements.
- I'm able to work effectively under duress.
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
- Was thorough and professional in my responses to all customer inquiries.
- Provided a superior customer experience in order to build a loyal customer base.
- Trained and mentored a group of [Number] new employees who were hired to fill various positions.
- Worked night and weekend shifts as well as some holiday seasons.
Education
High School Diploma
Skills
Training
Food safety
Logistics Coordination
Quick learner
Kitchen sanitation
Strong work ethic
Transportation
Excellent time management
Efficient work ethic
Operational Compliance practices
Cleaning methods
Kitchen hygiene
Service Quality Awareness
Fast learner
Timeline
Crew Trainer
McDonald's
10.2024 - CurrentRead More
Driver
Newrest ATL
07.2021 - 05.2024Read More
Front Desk/Trainer
International Sports Arena
03.2019 - 02.2021Read More
Staffmark
11.2018 - 01.2019Read More
Trainer
McDonald's
03.2014 - 11.2018Read More
Excel High School
High School Diploma
Read More