Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TIANNA DAVENPORT

McDonough,GA

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of customer service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

LEAD SALES ASSOCIATE

DOLLAR GENERAL
01.2018 - 01.2019
  • Interacted with internal resources to identify issues, respond to concerns and follow up with a satisfactory resolution in a timely manner
  • Increased profits steadily through effective displays and merchandising
  • Improved operations through daily supervision of staff assignments
  • Audited transactions and responsible for daily cash/credit reconciliation
  • Interviewed applicants for open positions and assist with training and coaching of new/current staff
  • Assisted with the preparation of the weekly work schedule
  • Reported daily sales goals and results to department store manager
  • Organized inventory and responsible for ordering of supplies as needed
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.

ASSOCIATE

AMAZON PRIME NOW
01.2018 - 12.2018
  • Managed inventory, ensuring physical count matches information in system
  • Loaded and unloaded trucks with merchandise within established timeframes
  • Met/exceeded key performance metrics and collaborated with management to determine department needs
  • Reported all product overage, shortages and damages
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.

NIGHT SHIFT MATERIAL HANDLER

PVH CORPORATION
04.2017 - 12.2017
  • Maintained accurate records of the materials received and transported out of the warehouse using scanners and barcode readers
  • Maintained up to date knowledge and information about inventory and customer information
  • Met production and safety goals while minimizing equipment downtime
  • Ensured all materials were labeled properly and determined which products required packaging materials to reduce freight damage
  • Effective communication with staff/management to ensure quality of work
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

DISTRIBUTION CENTER TECHNICIAN/INVENTORY CLERK

DISCOUNT TIRE DIRECT
10.2016 - 06.2017
  • Prepared audit reports that are concise and clear, allowing operations to accurately identify and implement corrective action
  • Submitted recommendations towards process improvement in order to enhance overall efficiencies
  • Demonstrate thorough knowledge of Discount Tire policies and regulations
  • Reviewed audit results and analyzed inventory to systematically audit cases with high inventory adjustments
  • Verified that all products were shipped and received correctly
  • Ensured that all packing labels and tagged, quality checking work for accuracy and data integrity
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.

SALES ASSOCIATE

K&G FASHION SUPERSTORE
04.2015 - 10.2016
  • Provided each customer with the highest levels of service and satisfaction at all times
  • Responsible for on-the-job training of new staff to bring them up to speed on company processes
  • Reconciliation of all cash/credit transactions and assisted with the daily deposit
  • Handled all escalated customer service issues and resolved promptly
  • Followed standard procedures in relation to safety and store security
  • Up-selling of products to boost store sales and retain business
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Science - ADMINISTRATIVE TECHNOLOGY DEGREE

ATLANTA TECHNICAL COLLEGE
Atlanta, GA
07.2024

HIGH SCHOOL DIPLOMA - General Studies

CHARLES DREW HIGH SCHOOL
Riverdale, GA
05.2013

Skills

  • Customer Service
  • Team Player
  • Inventory Control
  • Warehouse
  • Conflict Resolution
  • Training
  • Material Management
  • Sales Support
  • Relationship Building
  • POS System Operation
  • Teamwork and Collaboration

Certification

  • Administrative Support Assistant, Atlanta Technical College - 2019
  • Microsoft Word Application Professional, Atlanta Technical College - 2019
  • Microsoft Excel Application Professional, Atlanta Technical College - 2019

Timeline

LEAD SALES ASSOCIATE

DOLLAR GENERAL
01.2018 - 01.2019

ASSOCIATE

AMAZON PRIME NOW
01.2018 - 12.2018

NIGHT SHIFT MATERIAL HANDLER

PVH CORPORATION
04.2017 - 12.2017

DISTRIBUTION CENTER TECHNICIAN/INVENTORY CLERK

DISCOUNT TIRE DIRECT
10.2016 - 06.2017

SALES ASSOCIATE

K&G FASHION SUPERSTORE
04.2015 - 10.2016

Associate of Science - ADMINISTRATIVE TECHNOLOGY DEGREE

ATLANTA TECHNICAL COLLEGE

HIGH SCHOOL DIPLOMA - General Studies

CHARLES DREW HIGH SCHOOL

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TIANNA DAVENPORT