Brianna Medina
Menifee
Overview
13
13
years of professional experience
Work History
Cage Cashier
Pechanga
10.2024 - Current
- Processed cash transactions accurately and efficiently, ensuring compliance with operational protocols.
- Maintained accurate records of cash exchanges, minimizing discrepancies during audits.
- Assisted patrons with gaming transactions, providing exceptional customer service and support.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Strengthened customer loyalty through friendly and professional service, even during busy periods.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Office Clerk
Hyder & Co
07.2021 - 11.2021
- Assisted in maintaining accurate filing systems for documents and records.
- Handled customer inquiries with professionalism, contributing to positive client relations.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Banquet Server
People Ready Temp Agency
05.2017 - 06.2019
- Serve food and beverages efficiently, ensuring guest satisfaction during events.
- Maintain cleanliness and organization of service areas throughout events.
- Monitor supplies inventory, notifying management of shortages or needs for reordering.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Cashier
Big 5 Sporting Goods
05.2016 - 04.2017
- Assisted customers with product inquiries and provided knowledgeable recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to overall store presentation standards.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective conflict resolution strategies.
- Collaborated with team members to implement promotional displays, driving sales for seasonal merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Gstage Clothing
07.2013 - 01.2016
- Supervised daily store operations, ensuring compliance with merchandising standards and company policies.
- Trained and mentored staff on customer service best practices, enhancing team performance and engagement.
- Developed promotional displays to drive sales initiatives, aligning with seasonal marketing strategies.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Assisted store cashiers during peak sales times.
- Trained newly hired sales team in upselling techniques.
Education
High School Diploma -
Covina Baptist Academy
Covina, CA02.2010
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Teamwork orientation
Timeline
Cage Cashier
Pechanga
10.2024 - Current
Office Clerk
Hyder & Co
07.2021 - 11.2021
Banquet Server
People Ready Temp Agency
05.2017 - 06.2019
Cashier
Big 5 Sporting Goods
05.2016 - 04.2017
Cashier
Gstage Clothing
07.2013 - 01.2016
High School Diploma -
Covina Baptist Academy