Rebecca Fredericks
Gold River Casino
Anadarko
28
years of professional experience
Dynamic and reliable professional with extensive experience as a Cage Cashier at Gold River Casino, excelling in cash management and customer service. Proven ability to enhance transaction efficiency and maintain compliance with gaming regulations. Recognized for exceptional teamwork and problem-solving skills, contributing to a secure and positive customer experience.
Work History
Cage Cashier
10 Months- Processed cash transactions accurately and efficiently, ensuring compliance with casino policies.
- Maintained cash drawer balance through meticulous record-keeping and reconciliation practices.
- Collaborated with team members to streamline transaction processes, improving overall efficiency.
- Assisted customers with inquiries and resolved issues to enhance service experience.
- Adhered to gaming regulations and security protocols while handling large volumes of cash.
- Participated in training sessions to improve knowledge of casino operations and customer service standards.
- Supported management in maintaining a secure environment by identifying potential risks during operations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Utilized point-of-sale systems for quick processing of transactions, reducing wait times for customers.
Customer Service Representative
7 Months- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Maintained store cleanliness and organization to enhance customer shopping experience.
- Collaborated with team members to ensure optimal stock levels and product availability.
- Trained new employees on company policies, procedures, and customer service best practices.
- Resolved customer complaints effectively, contributing to increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Housewife/Mom/Ranchers Wife
27 Years 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I loved taking care of my children and helping with my grandchildren.
Education
High School Diploma
Skills
Reliability and punctuality
Professionalism and courtesy
Cash management practices
Data entry efficiency
Currency counting
Records maintenance
Cash transaction reporting
Banking procedures
Risk assessment strategies
Cash balancing
Cash security protocols
Teamwork
Collaboration
Customer service
Gaming regulation compliance
Problem-solving
Time management
Multitasking
Reliability
Timeline
Cage Cashier
Gold River Casino
10.2025 - CurrentRead More
Customer Service Representative
Circle K
03.2025 - 10.2025Read More
Housewife/Mom/Ranchers Wife
Self Employed
01.1999 - 2023Read More
Thompson High School
High School Diploma
Read More