Brianna Melton

· Greeted customers and provided exceptional customer service.

· Assisted customers with product selection, sizing and styling.

· Provided accurate information about products, prices and services.

· Maintained up-to-date knowledge of store merchandise and policies.

· Built relationships with customers to encourage repeat business.

· Processed transactions using a point-of-sale system.

· Restocked shelves as needed to ensure sufficient inventory levels.

· Organized stockroom shelves according to size, color or style.

· Demonstrated product features and benefits for customers' needs.

· Handled customer complaints in a professional manner.

· Upsold additional items based on customer interests and needs.

· Attended weekly team meetings to review performance goals and objectives.

· Suggested ideas for improving store operations and increasing profits.

· Maintained cleanliness of store environment including floors, windows, displays.

· Helped customers find specific products, answered questions and offered product advice.

· Engaged customers in friendly, professional dialogue to determine needs.

· Answered incoming telephone calls to provide store, products and services information.

· Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

· Collected payments and provided accurate change.

· Answered product questions with up-to-date knowledge of sales and promotions.

· Answered customer inquiries and provided accurate information regarding products and services.

· Provided excellent customer service to resolve customer complaints in a timely manner.

· Gathered customer feedback through surveys and used the data to improve customer service.

· Assisted customers with product selection, ordering, billing, and technical support.

· Maintained detailed records of customer interactions, transactions and comments for future reference.

· Resolved complex problems by working with other departments to provide solutions that meet customer needs.

· Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

· Researched competitive offerings and identified opportunities for improving our product offering.

· Provided customers with product and service information.

· Resolved customer complaints promptly and professionally.

· Informed customers of deals and promotions.

· Identified customer needs to upsell products or services.

· Escalated unresolved issues to the appropriate department for further investigation.

· Retained customers with pending and active accounts

· Moved customers service to their new addresses